More Info
- Email Business
- BBB Rating
- Extra Phones
Phone: (732) 739-2805
Phone: (732) 264-5858
- Services/Products
- Installation Sales
- Brands
- Beam, Bissell, Dirt Devil, Dyson, Electrolux, Eureka, Hoover, Miele, Oreck, Royal, Simplicity
- Payment method
- amex, discover, master card, visa
- Categories
Reviews
03/15/2012
THIS PLACE IS THE WORST!!!!!!!!!!!!!!!
I brought my vacuum cleaner for a simple repair. The power chord was coming detached from the vacuum cleaner. After charging me $10 and keeping my vacuum for a week to "diagnose the problem", they decided to charge me $80 to fix it. A month later, they did not bother to call me to tell me my vacuum was fixed and when I arrived to pick it up they had lost the hose attachment. The RUDE OWNER of the store told me that I must have lost it somewhere in my house. Then said that he would DO ME A FAVOR and order a new hose. Another MONTH goes by, and I had to call to check on the status of my vacuum. The RUDE OWNER tells me, it's ready and they just forgot to call me. (Thanks!) When I finally got to the store, my light gray vacuum cleaner had a mismatched black power chord and black hose. I asked to speak to the RUDE OWNER to see about having the price adjusted since I have been waiting 2 months to get my vacuum back and was not pleased with the service I received.
THE OWNER YELLED AT ME AND TOLD ME HE WOULD NOT ADJUST THE PRICE, STILL CLAIMING THAT HE DID ME A FAVOR REPLACING THE HOSE THAT HE LOST.
HE IS A RUDE, RUDE, RUDE, UGLY, NASTY, OLD MAN!
HOPE THIS BUSINESS GOES UNDER SOON!!!
Anyone who yells at his own customers does not deserve business in this economy. I paid $90 to be without my vacuum cleaner for 2 months and when I got it back it looked awful.
DO NOT GIVE THEM YOUR BUSINESS!!!!!!!!!!!
Thank you for your feedback. We are very disappointed that you were not satisfied with our service. We always try to do our best and as you acknowledged, we replaced your hose at our expense even though we did not feel that we were responsible for it being lost. As a result, we have adopted a policy of notating when extra accessories are missing from the vacuums when they arrive in our shop.
Details
Phone: (732) 739-2525
Address: 125 State Route 35, Keyport, NJ 07735
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