More Info
- General Info
- Pagel & Sons Jewelers is a Killeen, TX jewelry shop specializing in custom jewelry design and the sale of loose diamonds. To us, jewelry is more than just something you wear. To us, jewelry is art. We design pieces that you will treasure for the rest of your life. For those who need work done on their existing pieces of jewelry, we have a complete on-premises repair department. All repairs are done in a timely fashion and at affordable rates. We look forward to being able to assist you. We know that jewelry can be a big investment. We want you to be able to get the piece you've been dreaming of without cutting corners in your budget. That's why we offer the option to put pieces on layaway, even items on sale. Call Pagel & Sons Jewelers, Inc. today to find out more about our products and services, or just stop.
- Email Business
- BBB Rating
- Extra Phones
Fax: (254) 699-7445
Phone: (254) 213-7067
- Payment method
- amex, discover, master card, visa, cash, check, diners club, financing available
- Other Link
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Reviews
06/24/2011
I took a $3000. bracelet to this jeweler to get an estimate on either repairing the clasp or adding a safety chain & left it with a nice lady, Becky, who was helpful in answering some questions about the possible solutions for my bracelet and some other jewelry that I was interested in. Before I left, she said I would be called when an estimate was complete. Over a week passed, I hadn't heard from them. I called, was told that repairs to the clasp were complete, at a $21. cost. I told her that, repairs hadn't been authorized. When I was off from work, I went to pick up the bracelet. An older female named KIM, w/blondish hair, pulled back, told me "yes, the ticket/envelope w/bracelet said: first call with estimate, ESTIMATE wrote in very big letters." But, KIM said she wouldn't give the bracelet back without a $21 payment. I told her I wouldn't pay for unauthorized repairs. She offered to take $16. or undo repairs so I could have bracelet back. I repeated to her that I refused to pay for unauthorized repairs, especially when we had not even discussed which route to take repairing the bracelet. KIM took the bracelet back to the repair office where I could see her LAUGHING, talking to some man and pointing at me, waiting by the counter. I couldnt tell what KIM was doing when she stepped away to another area, but I could see that she was doing something. KIM went and bent the clasp badly, part was falling off, the clasp was in much worse condition than when when i took it in and now the whole clasp has to be replaced at other jeweler. It was a horrible experience!
Details
Phone: (254) 699-4653
Address: 2102 S W S Young Dr Ste D, Killeen, TX 76543
Website: https://www.pagelandsons.com
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