Cherry Point Animal Hospital

My dog had to have emergency surgery to remove a tumor. I was nervous because my dog is 15 years old. The vet kept me updated after the surgery and I knew my dog was being taken care of. I would definitely recommend Cherry Point.

I took my sweet heart girl dog for a rabie's shot and the gentleman that was handling her was so nice and sweet to her that there was no problem getting her to go in for her shot, she is usually very shy, I highly recommend Chery Point for your pet needs.

Cherry point is an awesome, courtious and kind vet office. I highly reccommend!! They assist the owner as well as the pet. The staff treats you as family not just another client. They are a very caring crew and will follow up on your pets status like no other vet i have ever dealt with.

I called for an estimate and was told the teeth cleaning would be around.$300 including blood work...I took the dog ...The bill was $550.00...this was for teeth cleaning .........I was shocked...They should be able to give U a price and stick to it....I have heard several other people have the same thing happen.......
They do excellent work....but I feel they were dishonest when pricing....I feel this is very unfair...Prices like these are creating harm for animals...people will not take in animals due to the high cost and many more animals will be put to sleep...
Come on vets make a living.....but be fair ..that is over 1 weeks salary for me..But most important....if you give me a price quote....please do not almost double the price...and no there was nothing extra.......

They won't send a prescription to an online pharmacy for my dog. The online pharmacy will only accept the script from the vet directly and they refuse to send a fax or email so my dog can get the medication she needs. They don't offer the medication in their office, so I have no choice but to see another vet because of their lack of customer service. I have NEVER been to a vet that wouldn't do this. I do not recommend going to them if you need meds for your pet and they don't carry them in their office. The reason they don't send an email or fax for your pet: they have had issues in the past with online pharmacies not receiving their fax or emails. Perhaps that is an internal issue, not with an online pharmacy. I have NEVER had an issue with online pharmacies not receiving a script from other vets in the last 15+ years. ZERO CUSTOMER SERVICE. Seems like a ridiculous reason to lose a customer. It takes so little time to send an email or fax.

"Here’s why customer service, good and bad, matters when it comes to word-of-mouth marketing*:

A dissatisfied customer will tell between 9-15 people about their experience.
Around 13% of dissatisfied customers tell more than 20 people.
Negative interactions with a business are spread to twice as many people as positive ones.
People are twice as likely to talk about bad customer service experiences than they are to talk about good experiences.
67% of people spend money after getting recommendations from their friends on online communities like Facebook and Twitter.
Happy customers who get their issue resolved tell about 4-6 people about their experience. Customer experience isn’t just something that impacts the perception of your brand in the marketplace. It is your brand." POOR BRAND

Unethical! They put the animals through more just to make a few extra bucks. This also puts the owner through more hassle and time when it could have been a quick fix. My dog has usually only had to go to the vet maybe 1 to 3 times a year until we switched to them. We've been there 8 to 10 times in the past few months! This dog has never been this unhealthy. Everything has gone down hill since being in their care. DO NOT RECOMMEND!

Well Andy Cherry comes through for our family again!!

Roxie is my French bulldog and the love of my life. We board her when traveling and the CPAC team is wonderful to her. This specific trip I get a call from Dr Cherry explaining to me first hand that Roxie has not been herself and she had barfed up a corn cob (OMG... where did that come from, I thought)

But he was taking care of her.

He always treats her as his own and personally called me 2x a day with updates!!

That's 5 star service!!

To G.G. Doctor Cherry doesn't give written prescriptions for heartworm medication because they don't trust 1-800-Pet-Meds.com which is where you were probably trying to get your heartworm medication. They have been caught selling chinese knockoff that will actually kill your dog in some instances. If you don't like Cherry's prices on heartworm meds, you can easily call around and get a better price from another vet, who will almost always sell them to you without a heartworm test if you show the last negative. I live in Knoxville and get my flea and heartworm prevention from a vet here, but still drive my dogs to Cherry Point for their annual checkups because you really don't get better care for the price, which is actually much lower than most in Kingsport (looking at you Indian Ridge).

NO Stars would be more appropriate for Dr. Cherry! Last spring, 2013, I took my 6 year old Parsons Terrier for her annual check-up and heart-worm medicine. They sold me enough HW meds for 6 months. I returned in the fall to get a written prescription and Dr. Cherry refused to give me a written prescription for the next 6 months. He would only sale me the meds. He was arrogant, greedy and extremely hateful after I have spent a bundle of money over the years with them. I pointed that out to him and he did not care that his bad behavior would eventually impact his success. In today’s economy, regardless of how much you love your pets, they are still…. “Pets”. To a worker bee like me, it is important to economize to survive. You cannot treat your clientele badly and survive in today’s business world! DO NOT DO IT!!! Do not patronize Dr. Cherry and his arrogant, greedy, hateful behavior. We have too many good Vets in this area and folks do not have to tolerate this type of unprofessional behavior. Plus, his arrogance has bled over to his staff and business support folks. They are all delusional and unprofessional.