L.T. Begnal Motor Co, Inc.

Do not use their service department. They will continue to up the price and end up doubling the quote. What a bunch of rip offs

We purchased a 2008 Jeep Grand Cherokee from Begnal Motors on August 15th. Within 24 hours from picking up our car, we had issues. The car went into limp mode, it wouldn't go above 25 miles per hour. We dropped the car off to be repaired on Sunday, August 18th. It turned out to be 3 major fixes that needed to be done and it would be about 5 days to complete.



The problem here is not just that we had issues with the car, but the customer service we received AFTER they got our money:



1) Nobody called us once to apologize for the inconvenience of a car we purchased from them breaking down within 24 hours of us having it.

2) Nobody returned our calls when we asked to speak with the management of the used car department (Kevin) about everything that had happened. (The fact that we had to call is a little twisted too, I feel they should have called us to just extend an apology...)

3) We had to ASK for a loaner car after being told our car would be out of commission for about a week.



Call me crazy but this is not how you treat customers who made a hefty investment with your company. Begnal has not only lost our future business, but lost our trust in them as a business.



That all being said, we actually will miss working with Jim, a salesman in the used dealership. We have worked with him twice in the past 2 years, he got us into both of our vehicles and did everything he could do on his end to make us happy. Unfortunately the people above him who should have stepped up to do the right thing failed. The service department was also very helpful in explaining the problems with the car and getting the car back as fast as they could.