Orthopedic Associates-Dutchess

Poor client services. Probably a result of poor office management. You can never get through to talk to anyone, and if you left a message it's usually not returned. Had to call Poughkeepsie to change an appointment. Took the office a month to reapprove workmans comp therapy treatments. Also, client services don't seem very friendly or happy.

I have had chronic knee pain and was in an acute pain state. I called around and went to the first Orthodedic practice that could take me. The Physician Assistant (at O.A.D.) a legitimate and highly trained professional saw and treated me. I left the office in much better shape and out of pain. 4 months later when I returned again the staff remembered me, found my file readily, and hooked me up again with Dennis. AND again I was taken care of perfectly. My experiences both times all around were excellent.

Ever dealt with a practice so idiotic you simply could not believe it? When I tried to make an appointment at Orthopedic Associates, I was told the sports orthopedist could only see me for one body part, although five are bothering me, likely interrelated. However, the receptionist told me I could see a pain-management doctor for all five body parts. I arrived at the office this afternoon only to be told that the pain doctor could only see me for one body part, my back, and that the "doctor" was, in fact, a nurse. I was also told they were going to X-ray my back, although I am 100% certain my back isn't broken. Does this stupid practice actually think people are going to make five appointments to see one of their nurses when they have five pain complaints that are probably interconnected? And do they not understand the concept of having actual orthopedists see patients instead of nurses? The name should be changed to Stupid Orthopedic Nurse Associates.