Personal Touch Moving

Think twice before using this company. They lost a box and destroyed my chest freezer.



They moved me From Michigan to North Carolina in August 2014. The price was competitive and the pick up of my items was smooth and problem free. Unfortunately the delivery of my items was not. The delivery was scheduled for 8/8:30 am. I received a call the night before to confirm the time. By 9:30 no one had shown up yet. I called the driver, no answer. Called the owner, he said he would check into it. The truck finally showed up at 11am, apparently the driver said he drank too much the previous night and overslept. Awesome!



They moved my items in, as the freezer was moved in I could hear something banging around. turns out when they were loading my items on the truck, one of the guys had the bright idea to put my cast iron hex dumbbell weights in the freezer (please note I asked John -owner how to pack these, he indicated I shouldn't pack them, just leave them out and the movers would get them). As a result, the were several large gashes to the interior of the freezer. The mover made a note of this and said John would contact me, he never did. I never pursued it since I did have insurance but it had a $500 deductible. $200 freezer so, I'm just out a freezer.



anyway, I didn't count every box that came in, with there being over 100 items coming in, I didn't, big mistake! Once I unpacked everything I noticed I was missing a box. A large box that contained a fairly expensive ($200) comforter. And some other odds and ends. I called the owner to report this. Took a few days to return the call, he left a message that he had spoken to the previous delivery, in Florida, and that guy said he didn't have my box. He also said "he had put up some wood between our belongings on the truck so our things wouldn't get mixed up, so there was no way he had my stuff. So maybe the box ended up in my basement. "



I don't have a basement. The box is missing. Again with the $500 deductible, I'm just screwed. I called john back again and left a message. He never returned my call. So, again I say be very wary of using this company. If you do, I'd suggest you get a lower deductible with insurance and make sure you count your boxes as they are delivered! Hope this helps!

We used Personal Touch Moving to move to Florida and then back to Detroit. We could not be more pleased with their professionalism. They were very reasonably priced (much lower than their competitors) and John told us how to keep the cost down on packing materials. We recommended them to my sister who was moving back to Detroit from Kentucky and she also was pleased with them. I have friends who have used them and so far no one has been disappointed. They are great!

I know opinions & reviews can be subjective.



BUT I speak the truth on Personal Touch Moving. As a neighbor of mine has moved 3 times in 5 years I inquired , whom did you use? PTM with ZERO regrets.



So my mother-in-law needed to move 85% of her household to a daughter in North Carolina, Jon Drake the owner came out & gave her 2 quotes.

1] for the large move

2] for the little local move



The large move to NC, beat other national companies by $2,700-$3,100 as we were NOT in a hurry & were willing to piggyback with 2 other loads to Virginia & Florida.



The men Brian & Sean showed up Monday the 4th of November 45 minutes early ready to load & roll.

NOTE: the equipment was very new, perhaps 18 months old tops, they had the latest greatest ramps/lifts/dolly's & coverings/runners



This men were VERY HARD WORKING, and did not dilly dally at all,they had loaded the truck & a grand piano in just around 2 hours.



The load arrived safe & sound Friday 11/08/13 in North Carolina



Absolutely wonderful men, equipment & service.

Licensed & insured in 48 states.



They are returning for a local move Friday the 15th!

I recently used Personal Touch Movers for an out of state move. I could not be happier with the price, the service and the overall experience! Not only was the process of getting a quote and scheduling the move very efficient and convenient, the movers were quick, courteous and simply outstanding! I would recommend Personal Touch Movers to anyone!

Great Company! I used Personal Touch Moving to move from Michigan to Florida. This was my 20th move and my best move. Top notch company. Would strongly recommend using Personal Touch. Crew exceeded my expectations.

They will scam you and not deliver on their promises. Go with someone who does what they say and keeps their word. This company is not the one.