Paradise Swimming Pools & Spas

Building with Paradise Pools and Spas has been a nightmare from beginning to end and it is still not over. If you are planning on signing up with them, which I would highly recommend against, do these simple things: 1) Go their website, scroll down and click on testimonials, there is none. 2) Ask the salesman to provide you with the owner's phone #, he will not. Other pool companies do. 3) They will never tell you when the work will be completed or started. Their motto is: "as soon as possible", It could be a week, a month so you just have to wait and hope they come. 4) They claim that they are cheaper but they are not. You are going to end up spending more at the end. And if you say that it is not what the salesman told you, the owner will tell you that this is between you and the salesman! Now let me tell you briefly about my experience. We signed a contract with Paradise Swimming Pools and Spas in January 2015. We are now in July and the pool is still not ready. 3 days after they excavated the pool, we received an email informing us that our pool is scheduled to be excavated in 2 days! That was the red flag. You are responsible for following up with them. We sent an email asking for an update and a week went by with no reply. When we finally received a reply, we were reprimanded and told that if we send an email and no one replied, we should have picked up the phone and call! We have made our final payment on June 17, 2015. When they started the pool equipment on June 21st, one of the 2 pool pumps was not working, the waterfalls were not working, the bubbler was not working, one of the 2 pool lights was not working and they did not install an equalizer line in the pool which is in the contract. They told us we had to deal with service and repair department! On a brand new pool which did not even pas final inspection yet? Someone from Hayward came to fix the pump. He got the pump started and water coming out of the waterfall but it is not a steady flow. He said that it was not his job to clean it and that he would let Paradise pools know about the issue. Another Hayward guy came to fix the light and he told us that our skimmer was not working properly and our cleaner line did not have enough suction. He told us we had a leak in both lines. He said he would file a report. And as expected, they did not follow up with us. So we called again and they told us that the Hayward guy was not asked to troubleshoot the pool and find other problems, his job was just to fix the light. We were warned about them, we did not listen. Please don't make the same mistake as us.