Norm Wagner Toyota

Our Camry engine failed after being serviced for years here. We were immediately directed to sales. The owner's son, Jake Wagner, told us not to donate the car because he was looking into wholesaler prices for a trade in. We were assigned a sales guy, test drove a couple of vehicles and were told to leave our Camry on the lot. Never got a call back about the trade in value on the Camry and decided to donate it at the end of this week. Got a message from service tonight to get our car off the lot. It took minutes for someone to even answer the phone when I returned the call. Finally got through and was told that the sales department would be open until 9 pm. I had to give a credit card over the phone because they claimed we owed them $47. My husband got there at 7:30 pm to meet the tow truck. Then they decided to close early and tried to kick my husband off the lot. Jake Wagner was there. No apologies except for "the confusion". He blamed the sales guy for not getting back to us on the trade in value. Horrible people. They will never get our business again.

The service and information received by Ricardo Oliveira was up to my expectations. Also I was happy with the financial department. Ricardo was very nice and helpful in all aspects.

They were great from start to finish.I bought a real nice used camry in about 60 painless minutes.My salesman Tom O was excellent. He was straight up and honestly answered

all my questions. I tell all my friends what a great dealership Norm Wagner is and what a great salesman Tom O is. Find out for yourself. You wont be disappointed.

Avoid this dealership at all costs. The salesmen are sleazy and they do not honor prices listed on their own website!



The service department lies, takes twice as long as neccessary, does a half-a** job and tries to rip you off at every turn. Something that they tell you will take 30 minutes takes well over an hour. Something that takes 2 hours you are there almost 4!! They never balance or align your tires WHEN they rotate them (I marked my tires on one visit and they were still exactly in the same place, even though I was told they were rotated). One poor experience after another. Will never step foot at this dealership again.