Cut Rate Auto Repair

Above and Beyond for their customers. They are the nicest people. They are also very HONEST . Will not lie to make extra money. If something is brought back they correct.

Insurance company had them come out to do a tow for me. They damaged the front fascia of my vehicle. The driver acknowledged that he was responsible for the damage but change his story once I made a claim to their insurance company.

DO NOT USE THEM.

If you are so dishonest that you cannot stand up for something as simple as a tow then I would never have them fix something I value like my car or truck.

TOLD ME ONE PRICE TO GET ME THERE THAN IT WAS TWICE AS MUCH WHEN I LEFT AND I HAD TO BRING IT BACK BECAUSE MY WHEEL WAS LOOSE VERY RUDE AND UNPROFESSIONAL WHEN I RETURNED WITH LOOSE WHHEL

I went to another place in lapeer and they totally messed up my car cut rate figured out the problem and corrected it the first time and for much cheaper. The other place was telling me it was my whole motor and in reality it was not . $1000.00 vs the $150 I had to spend Very Honest

I'd recommend this place to anyone. I go there for everything from oil changes & tires to complete motor work.

Cut rate auto is the best place around I would recommend anyone to go there. Honest fast friendly service and good prices . The proces beat anyone in lapeer ..

I love this place. Not only does the crew treat me like family, they get me in and take care of me fast. Any time i have a probem i just stop in to see Larry and his family. Any time, any issue, these people are my mechanics as long as there serving the community. ... and even if they closed there doors, im sure i would still get the same service. :) i would recommend Larrys shop to anyone with a car. Thanks guys for all you do !

Saturday

I brought in a Chevy Impala after Cut Rate had already closed. I called them and they had me come in. (Very much appreciated and one of the two things I can say positive about the business) The car needed to have a very easy and cheap part replaced to drive safely which was taken care of quickly. I appreciated that they took me in after hours and the woman was kind. I was charged 135 dollars for an extremely cheap part and about 15 minutes of work, however, I didn't mind under the circumstances. I set up an appointment for the next day to get another vehicle taken care of.



Monday

I brought in another vehicle along with a brand new fuel pump and sending unit. Before I left I asked the mechanic to check and make sure that it actually was in fact the fuel pump that was my issue. I received a call a couple hours later from a mechanic stating that my fuel pump was not working properly, so I gave him the go ahead to fix it. I picked my truck up that evening and paid them 120 dollars (for the labor) When I was driving home I noticed my gas gauge said 1/4 tank rather than the 1/2 tank it said when I arrived in the morning. I called Cut Rate and the mechanic said that can happen with a new sending unit, that it was just stuck, and said I had a good 24 gallons of gas in my tank. I trusted this statement.



Thursday

I went out in the morning to start my truck and it didn't start. I called Cut Rate and they came and picked it up right away. All day I waited for a phone call yet never received one. The next day (Friday) my mother called and asked about my truck. The mechanic said it needed a distributor cap and would charge 80 dollars to replace it. I found out about this and called to get my truck out of there right away. When I arrived I asked why my gas gauge was still not working, they responded with blaming the part I brought with me. A part in a sealed box, so very much not likely. I also asked if the fuel pump was actually faulty in the first place, and why the distributor cap wasn't figured out when I asked them to check what the issue was. They again threw me a bunch of excuses, blaming the weather, etc. (the weather was consistent all week



Rather then arguing or losing my composure I decided to leave and take my truck to someone else. By doing this I found out a few things...



1. When driving my truck home I realized my gas gauge said 1/8 of a tank, I had the mechanic check how much fuel I had in my tank. By doing this I learned that I no longer had the "24 gallons" of fuel left, instead I was left with about six gallons.



2. It was never my fuel pump, it was the distributor cap all along. If the mechanics at Cut Rate would have checked to see what the issue was that I asked of them in the first place I would have saved a large chunk of money and a huge headache.



3. Cut Rate Auto has apparently done similar or other indecent things to people before.



Over all, I will never go to Cut Rate Auto in Lapeer Michigan again. They had poor customer service, aside from the woman, and failed at doing a thorough and honest good job.

The prices are very reasonable I know they have one reputable mechanic but as for the rest of the crew well? Three out of the four times we had repairs done we had to return to have them done right this makes sense given their name. I mean what did I expect going to a shop named cut-rate.