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- Extra Phones
Phone: (770) 963-5512
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Reviews
01/07/2013
They are the best at what they do. Terry was very professional, prompt, knowledgeable and courteous. You can't get better service for the price. Will definitely recommend to others..
02/23/2010
I am very happy with the excellent work and service Phillip and Jenna did for me with my recent septic problems. They were super. They do not charge an extra weekend rate and are accessable and easy to deal with. Phillip came to my house right away and found out the problem rapidly, only charged for what I needed fixed and worked quickly. He was very nice and explained everything upfront. Couldn't have asked for a better experience. Thank you.
11/26/2007
Very unprofessional receptionist. When answering the phone do not allow children to scream in the customers ears. The history behind the name of the company does not speak as loud as the service performed by the company. The receptionist did not offer any encouragement about services as compared to competitive companies. I found several companies farther away who quoted me lower prices and options that this company did not address.
We are a family owned and operated business. On rare occasions our children are present when we answer the phone. Most of our customers understand situations such as a child being ill and needing to be tended to. We make every effort to be "professional" and "encouraging" towards our customers. I know the "other companies" that are our competitors and know how they price over the phone. We are up front with our customers and tell them EXACTLY what it will cost them when we leave. We do not quote $200.00 over the phone and then leave with $1,600.00. I am not going to spend thirty minutes on the phone trying to convince someone over the phone to book with our company when I can not make them understand that we are professional enough and confident enough in our services to be up front with our prices. When someone is convinced our price is too high it would come off as my arguing with them and that is a level I will not stoop to. Other companies quote lower on the phone than we do ALL DAY LONG. Ninety percent of our business comes from personal referrals and I am booked solid for the next two weeks. We are obviously doing something right. If you have any question of our reputation contact our governing body Gwinnett County Environmental Health at 770 963 5132 and ask about our company. "Some men you just can't reach..."
Details
Phone: (770) 277-9717
Address: 810 Braselton Hwy, Lawrenceville, GA 30043
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