Enterprise Rent-A-Car

Waiting room is bare, dead silent, not enough chairs or music or any media to distract you from focusing how long you wait. The quest for cars became more of a first-come first served auction-like affair, folks battling over who wants which car and who will not rent if they don't get this car or that one. Lacked a dignified business ettiquette atmosphere. Had to have my car rewashed twice to get the bugs off of it-that's three washes, they just kept doing a half-job of it. And, if you are a debit card user-you have a long form to fill out and have to show up with bills from your house and recent check stubs. Funny, since all that time-consuming rigamarole was required before they'd give me a car...they never even collected the form from me. The help seemed like young wheeler-dealers, acted like they were getting paid on commission-chasing customers outside the store to get them back inside. It just wasn't an experience I'd want to repeat. And the worst bit was..they held $250 from my checking account, charged my account $91.00 for the car rental and has yet to release back the difference. Quite unhappy! Tried to give some of my business to a local-owner enterprise, mistake, next time I'll drive back to the airport to rent where they have it all together.