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Teresa P.

09/10/2014

Overall

I had a bad experience on my most recent visit to Kenneth's Hair Salons & Day Spas. My appointment was changed from one massage therapist to another without my knowledge or consent. I was not notified of this change, and I was furious because I did not learn of the change until I arrived at the salon.



Since my visit, I have been contacted via both phone and e-mail by the Operations Manager at Kenneth's Corporate Headquarters. I was very pleased with her responsiveness and willingness to take responsibility for a bad situation. Despite my negativity, she reached out to me and made me feel so much better about the situation. Because of her wonderful customer service, I will remain a Kenneth's client.

Details

Phone: (614) 538-5800

Address: 1305 Cameron Ave, Lewis Center, OH 43035

Website: https://kenneths.com/locations/polaris-parkway-lewis-center-hair-salon-day-spa

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