Glezer-Kraus Incorporated

I didn't know where to take my Rolex because I was not sure which company I could trust to do the work correctly. After asking around about which places are good, someone told me about Glezer-Kraus. Not only did they take good care of my watch within a short time period (which is unheard of in this business. Other places will make you wait for months, and yes, sometimes even years.), but they also treated me like a top shelf customer. Thank you again so much.

Very friendly place and customer service. They even helped me when I got lost with the directions to find the place. They do warranty their work.

The employee greeted us with a friendly smile and was very helpful. They are also very knowledgeable.

This place is awesome for watch service. Very knowledgeable and expert staff and now same day service. Wow!!!

Very knowledgeable people. Employees helpful, friendly and eager to serve customer's best interest.

Will definitely go back and will recommend

Great customer service for unique time pieces! Easy to get to location too. Have taken my Cartier there for cleaning/repair and highly recommend.

The service is EXCELLENT and the person that helped me was more than a pleasure to deal with.

After going to Glezer-Kraus, there's no reason to have a watch fixed anywhere else!

I sent my working watch in for what I thought was covered by warranty. turns out it was not. I decided not to have it repaired. when it was returned, it did not work and there was dirt on the inside of the crystal. the ladies working their accused me of lying and hung up.

I dropped off my watch in working order. When it was returned after an estimate equal to the watch's value, it was not working. I called and explained this. I was immediately accused of lying and told that other people had tried this before. The ladies yelled at me and hung up on me. They told me that the claim ticket had a number of services listed which means the watch was not working. Keep this in mind - they do not let you keep the claim ticket, they write the services on the claim ticket, and my watch was working when I brought it to them. I only wanted an explanation or apology and now I am considering legal action.

I gave 4 stars because i dont know the quaility of the watch I brough in yet. The service at the front desk was very good though... I will update after this how my watch came out from repair