Direct Pointe

We hired DirectPointe for IT support and are glad that we did. Their solution is a lot cheaper than hiring full time IT staff and they are always available to assist. They charge a consistent monthly fee so we can budget the expense regardless of how many times we need to call them.

We signed a 3 year contract with DirectPointe and leased our IT equipment through them. It was the biggest mistake our company has made. We've had nothing but problems with them.



- It typically takes 24 to 48 hours for them to respond to a simple helpdesk ticket.

- They don't keep our servers updated with the latest security updates so viruses, worms, and hackers can get in and steal our data.

- They limit our Exchange e-mail boxes to an unusable 250MB.

- They lock down so many outbound ports on the firewall that even NTP, SMTP, and VPN ports are blocked. So when we need to VPN out of the network or send e-mail through an outside server, we have to call them and wait for days to get them to fix it.

- They oversell equipment to inexperienced customers.

- Most of their employees are college students with no experience and thus they don't properly implement networks and systems.

- They don't support new technologies until they have been out for years (i.e. Vista). Even when they do, they don't test their implementation before they deploy it.

- When your contract expires and you don't renew it because of the bad service, they just stop answering your phone calls instead of giving you the passwords you need to your own equipment.