More Info
- General Info
- American Appliance Heating and Cooling has been serving Southeast Michigan for over 34 years. We offer sales, installation for heating and cooling systems, chimney liners and water heaters. We service all brands of furnaces, air conditioners and appliances. We want our customers to be customers for life, so we go the extra mile to give you personal, neighborly support. Call us to talk to an expert today.
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- amex, cash, check, discover, financing available, master card, visa
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Reviews
09/10/2013
Customer follow up is atrocious! A BIG FAT ZERO STARS! This site would not let me give them 0, so I had to give them the least: 1
They came out to repair/replace clothes washer and brought with them a part that they then announced was broken. We waited for over a MONTH for them to do something, like come back, like call us. NOTHING!!
I had to follow up with DTE to see if they knew why the company did not communicate with me. While on a 20 minute call with DTE, American Appliance announced that the replacement part was "no longer available".
I called them American Appliance to get the part number and was PUT ON HOLD FOR OVER 8 MINUTES!
07/17/2013
They have a good crew of people who do a decent job of fixing appliances. I have DTE appliance plan and have used them for 2-3 furnace repairs, microwave, dryer and dishwasher. My main complaint is that they take their time! But keep calling, and they will get their guys over.
09/05/2012
Aweful! I put back the first given appointment so I could have an early appt. They gave me the 1-2 slot. 2pm rolls around, no call or anything. I call, only to be told he is at lunch and I'm next. 4pm rolls around, still no call. Now I'm told he had lunch and one other appt. I had to leave so I called to cancel. Customer service is pitiful ...the lady acted like this was the norm and nothing unusual ...apparently they get there when they get there. No communication that they were running late and she had the nerve to ask if I wanted to reschedule ...WTF? I strongly recommend not using this company unless you have nothing but time and it's not an urgent matter.
I am sorry you had an unpleasant experience with American Appliance. It is not our intention to ever have customers wait all day. We give customers the option to call the evening before their appointment to find out their 4 hour window. We give the customer a courtesy call when the service technician is on their way to their home. Unfortunately, at times service technicians can run behind but that is not the norm. I apologize for the lack of communication from the office staff and we are trying to improve the customer service.
Details
Phone: (734) 432-0572
Address: 11926 Farmington Rd, Livonia, MI 48150
Website: website
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