Lugoff Ford

Place is a straight joke. My car broke down on our trip, and Gieco towed it there because it was the nearest ford dealership. It got there and I drove back home and a week later went back with a trailer for my car. I asked them to take a look at it, I already figured it was a bad lifter, and when's got there they told me I needed a completely new motor. They said for an extra $100 they'd tear down the motor to make sure, but said they knew I needed a new motor. They quoted me for an $8k custom made motor for my cobra, so I brought the car back and started tearing the motor down myself. I found out the motor was fine and I needed to just replace the lifter. But while taking the valve cover off, I noticed the bolts for the bar going accross my engine were missing on one side, some lines were pulled off and then not clamped back down and bolts to my valve cover were all loose. Obviously they tore into it and knee the problem, or were terrible mechanics. I replaced all lifters just to be safe and the car runs great now. They either tried to steal my motor and sell me one way over priced for a 97 cobra, or they're terrible mechanics.

Aside from an online catalogue that is completely out of date, the moniker 'always fast, always friendly' was a bit of a misnomer; considering my initial visit lasted 6 hours to look at one car, involving multiple prolonged periods of waiting. When I came back to get my car after waiting a week for simple maintenance repairs, the work had not been completed [yet Lugoff Ford intended to release the vehicle to me anyway]. During attempts to contact the dealership I received horrible follow up service, on multiple occasions being told I would be called back only to have to call back myself hours later. After waiting another week to have the work on the car done [again, with no feedback or follow-up from Lugoff Ford that wasn't pried] I arrived to find part of the work still hadn't been completed, because the shop manager 'refused' to do it - despite a written agreement at the point of sale indicating the work would be done. In addition to refusing to perform the service agreed to, the car was damaged in while under the care of Lugoff Ford and they refused to repair the damage due to ‘having spent too much money on the sale of a used car already’. How exactly that justification is made is beyond me - when work was agreed upon at the point of sale and damage was caused while under care of the dealership. Additionally, I requested to have my tags transferred when I purchased my vehicle, but Lugoff Ford neglected to remove the plates from my trade-in when sent to auction, which means I have to schedule a visit to the DMV now. The loaner vehicles offered during the time my car was in the shop were nice; but, unfortunately they practice a ‘finders keepers’ rather than a lost and found policy. I suppose it’s my fault for possibly leaving items in the vehicle, but I would still expect more from any customer based Service Industry Company. I am incredibly dissatisfied with the service provided, and would strongly recommend interested buyers look elsewhere.



*UPDATE*

Lugoff has contacted me and begun taking action to resolve the issues to my satisfaction.