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11/05/2014
In 2008 Williams Fence Company of Lynbrook, NY 11563 installed a PVC porch and stair railing at my house. I was influenced by the offer of a10-year written warranty on material and labor that they provided. The agreed price was $1,000.00 as a deposit with the balance of $2,300.00 to be paid at the completion of job.
At the beginning of the summer of 2014 the stair railing fell apart so I placed a call Williams Fence Company and spoke with a lady (I assume was the secretary) and explained the problem. I expected to be called back, this scenario was repeated for about a week.
Since the collapsed railing was blocking the entrance to a side apartment I dismantled the collapsed part of the railing and made it safe for the small children and myself (88 years old) to negotiate the hazard of outside stairs without the safety of a railing to hold on to. Finally I was informed that someone from Williams Fence Company inspected the downed railing and concluded that something made the railing collapse and it would cost $350.00 to repair the damage. I have ample proof (pictures and the metal post) showing without any doubt a faulty installation of railing.
So much for a 10-year warranty from a dishonest entrepreneur.
Should anyone be in need of a fence, railing or similar work I suggest to keep away from Williams Fence Company as you would keep away from The Ebola Virus
Details
Phone: (516) 561-5800
Address: 161 Denton Ave, Lynbrook, NY 11563
Website: http://www.williamsfencecompany.com
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