Sun Beach Properties

Terrible rental agency.. Father died less than two weeks after we forwarded full amount for a 5 day pre XMAS rental that was to take place over a month latter. Sun Beach kept $300 of the amount.. I understand reasonable administrative fees but $300 is criminal.. Look around KIMA rentals can be found much cheaper

We rented Kima 503 september-October,and had a great Vacation.Debbie Campbell was fantastic, we had a problem with our air conditioning and Debbie got it fixed the very same day.The appartment was clean,modern,and well equipt.

We have been back in Scotland two weeks now and all we talk about is coming back to Madeira Beach.Next planned vacation is to the Disney side with young grandson.I hope we can squeeze in Madeira beach as soon as possible.we would deal with Sun Beach Properties again.

BAIT AND SWITCH!!

Called and spoke to one of their reps (Janet) the day before arriving about renting a Starfish cottage for Tuesday - Fri. that same week. I informed her that I would be bringing my 10 lb poodle which she said was no problem. My husband's company was paying for our 3 night stay and we planned to return atleast once per month for additional Tue-Friday visits. I provided the corporate credit card info and booked the unit over the phone. Was told the nightly rate ($100), $200 security deposit (btw-SB Properties is literally the only company I spoke with in the entire area that requires one), tax, and $100 cleaning fee (also highest in area - most are $60) - agreed to all and provided the corporate credit card info and booked the unit over the phone. Was told I could pick up the key at 9a the next morning when I arrived from Orlando. The next morning I arrived in my packed car looking forward to my 3 night stay and stopped by their office at 9am for the key. Was greeted by a very unfriendly self-proclaimed "manager". Nothing was ready for me so as I began to review the agreement I had made with their rep Janet, the "manager" told me that she would not honor the agreement made between her employee and me just the day before. Knowing I was there with all my stuff and already having my credit card info, she refused to honor her staff's verbal contract, blamed her employee and told me she's firing her and then tried to bait and switch me to $300!!! I tried to reach Janet (her employee) right after the manager called her but she was conveniently unavailable.

I, of course, left and am now staying in a beautiful one bedroom suite right on the beach at Schooner. Was greeted with a warm welcoming smile by Joy whom happily showed me several rooms to choose from. She then contacted the new owner, Brian, whom I then met and negotiated our unit with. This place is GREAT! There's a beautiful pool, Jacuzzi, plenty of parking, clean spacious freshly remodeled suite with a beautiful view right on the Gulf. He charged me no security deposit, a nightly charge of $120 plus tax and waived the $60 cleaning fee. I will be returning again and again to Schooner.

I certainly hope I don't have any charges on my husband's company credit card made by those unprofessional people at Sun Beach Properties. I recommend staying anywhere else but a Sun Beach Property.

I listed my property with Debbie for more than a year with no success. I understand that getting a match for a rental may or may not happen, so I would not rate down the service just because I didn't happen to get a match. I do rate down the service because Debbie got way too busy to talk to me once she had the listing, and when I did get contact from her it was usually to ask if I was willing to violate my Condo association rules in order to secure a rental. The service may work well for others, but I would not choose Sun Beach again.