ELITE ROAD SERVICE AND RECOVERY

I have never had a better tow service to tow my vehicle. My driver was Glenn this morning, showed up on time, extremely professional & very knowledgeable about what could of been wrong with my vehicle. Even told me what the issue was. Got my vehicle to the dealership without a single bit of damage. Thank You Elite, you will be the ONLY company I will be using in the future to tow my vehicle. Oh & the ladies, I belive their names were: Kourtney & Brittany in the office we're so polite & professional. I have not had better customer service or professionalism from an company I have ever use for any services. Keep up the Great Work Elite Road Service & Recovery. I will recommend you to everyone i know. Highly recomment calling them for all your roadside needs.

Driver came to site. He was late to site. I ran out of gas. I have paid Road Side Assistant plan via Chrysler. Driver asked for money and when I told him I would need to call Chrysler to confirm I had to pay. Driver drove off. I call the location to speak with someone (Elite Road Service and Recovery). The young lady who answered to telephone said I yelled at the driver. I did not yell at the driver. She basically called me a liar when I told her he said I had to pay him. She said "her driver would not lie" she has known him a long time. I would stay clear from this organization/company. The driver was out to earn some Extra cash. I called Chrysler Road Side Assistance. The customer service person stated I did not have to pay for gas up to two gallons.

The driver arrived on time, was VERY courteous and was able to get my car going without needing to be towed.

Brittany S is a paid for ad and is full of crap. My wife called our roadside service they maid the call to this joke of a company and Elite decided to finally call us back an hour and a half after we maid the claim... after a very rude phone call from their service desk asking if I still needed help I waited another hour and still no show... we called and canceled the service... I will never use their service again ... good luck with this company.

After dealing with two horrible tow truck companies, AllState contacted this company. I called around 5:15am and I was told my ETA would be between 6:24am and 6:34am. I was a little concerned after googling the company and reading the other reviews but my experience was totally different. The driver (I wish I got his name because he was so friendly and helpful) was there BEFORE 6:24!!! He arrived at 6:14am!!!! I thanked him for showing up, because a LOT of these companies don’t bother to show up or even have the courtesy to tell the truth about their whereabouts. When he finished mounting the car on the tow truck, I was back inside my home and he was already driving off before 6:34am. I am ever so grateful to him and Elite for being so professional and courteous. And none of that creepy hitting on you mess that some of those drivers add to their “services”. Definitely would recommend!!!!

The rating would be no star at all. Terrible experience with Elite Road Service today 7/17/18. The ETA was 45 min. I waited 1 ½ hrs they never came. I called their company they accused me of not being available. I had to resubmit another towing claim through road serve. I would NEVER recommend this towing service to anyone. Please read the other reviews with same experience as mine.I let the road service company know.

My State Farm roadside assistance contracted them to assist me. They NEVER showed. I never got an update, phone call, nothing! I tried contacting the correspondence # that State Farm gave me and never got a response. I called State farm back, they hung up on them at one point and then kept telling them 20 more min for over 3 hrs! Terrible service! If you are not able to get to someone in a reasonable amount of time, don't be greedy, just say you're too busy, and you can't take it so another service can take care of it!! Never again!

Terrible experience with Elite Road Service. Our Liberty Mutual Representive was hung up on. We waited over 4 hrs for towing that never arrived. We had to resubmit another towing claim through our insurance. I would NEVER recommend this towing service to anyone. Please read the other reviews with same experience as ours. The new 6/22/18 review must be a false experience because they are desperate to fix their image/reputation.

Company was very prompt about their time, gave a 90 minute eta, I called to just confirm the time with Elite Road Service, and the lady Brittany I spoke with did made me aware a driver would be there within in 90 minutes, but in case something was to happen, there is a 15 minute window. She assured me she was getting someone there as fast as she could. She was extremely helpful and very nice. The driver that I had was named Mike and he was extremely professional and did apologize about the wait even tho he was within his time frame. Got my car picked up and dropped off without damaging my vehicle. I have never had better customer service experience. I would recommend this company to EVERYONE! Thank You for your amazing service.

Was told gonna be one hour wait after waiting over 3 hours they still didint show up. Every time when I call them they said it's gonna be another 30 minutes. Joke not a company