On the Rocks Bar & Grill

Have been back many times. Food is always great. Buzztime trivia is fun. Always a pleasant experience.

First of all, when I walked in, I was not greeted by any of the staff. So, I found a table near the dart board to play darts with a friend. This bar was SO quiet. (any bar this busy on a Saturday night, should not be) I then put my money in the jukebox ($2), and when my first song did not play, I let the bartender know. She said she'd turn it on right away. She did not. It stayed silent. We then put money in the dart game ($2). It would not work at all, though it was on and lit up. We spent $10 for two beers already, so we finished them. We let the bartender know that we still had heard zero songs and did not get to play our game. With attitude and complete hesitation, she gave me $2 back. What??? Then a waitress asked me what the problem was and I explained that we had paid for things we did not get to enjoy and we received only half of our cash back. She looked at me like she hated me and told the table next to me, "oh god, I'm not even supposed to be here tonight!" She left, never came back, and so we left. It is not the $2, but the fact that we had such little respect and were BARELY EVEN ACKNOWLEDGED. This was our first visit to the bar and we won't be back. Just know... if they would have acknowledged us, apologized, and given us our measly $4 back, WE WOULD HAVE STAYED AND HAD ANOTHER ROUND WHILE PLAYING THAT MONEY IN THE TOUCHSCREEN GAME. Hello?!? I work in the industry and I was horrified by this bars service!

"LOVE THIS BAR" THANK YOU DAVID AND YOUR AWESOME STAFF FOR THE GREAT ATOMOSPHER AND SERVICE. FOOD IS AMAZING WOW BEST BURGER I'VE EVER ATE,GREAT PLACE TO HANG OUT WITH FRIENDS. GREAT PLACE TO WATCH THE RED WINGS AND TIGERS GAME..LOVE THE NEW APP..HAD FUN FRIDAY FOR KAROAKE,OTR WAS BUMPING,COMMING UP WEDNESDAY FOR LADIES NITE FOR SOME MORE KARAOKE.

OTR IS THE BEST BAR IN MADISON HEIGHTS I'VE EVER BEEN,TOO ,OWNERS GREET YOU AT THE DOOR,THEY MAKE SURE YOUR TAKIN CARE OF,THEY NO YOUR NAME, EVERY TIME YOU COME,BACK STAFF ALREADY KNOW WHAT YOUR DRINK,SO WHEN YOU SIT DOWN THEY BRING IT RITE TO YOU..FOOD Is AMAZING BEST STEAK IN TOWN OMG.. LOVE THE THAI CHICKEN AND LOVE THE TEXAS WRAP,BEST DRINK SPECIALS, WHAT OTHER BAR CAN YOU GO THAT SERVES $2.BEER EVERYDAY..LIKE I SAID IF YOU HAVE NEVER BEEN HER TRY IT YOU WONT BE SORRY..