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        General Info
        Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 500 brands including Tarte, Fenty, Redken, Benefit, CHANEL, Clinique, & MAC and affordable picks like Ulta Beauty Collection, NYX, & ELF. Plus, exclusives Live Tinted, Wyn Beauty, Noyz, Polite Society, & Orebella. Shop in store for expert advice from our beauty advisors. In a rush? Get your order quick & easy with store pick-up & same day delivery options. Visit our website to learn more about in-store events & product launches! The Salon at Ulta Beauty offers hair, skin, makeup, ear piercing & Benefit Brow Bar services. Book an appointment for a haircut, hair color, brow wax & tint, lash lift, makeup application & more.
        Services/Products
        In_Store_Shopping, Brow_Services, Hair_Services, Curbside_Pickup, In_Store_Pickup.
        Brands
        18.21 Man Made, AG Care, American Crew, Andrew Fitzsimons, Aquaphor, Arctic Fox, BEVEL, BLK/OPL, BREAD BEAUTY SUPPLY, BYOMA, BaBylissPRO, Baby Foot, Bali Body, Banila Co, Batiste, BeautyStat Cosmetics, Bed Head, Benefit Cosmetics, Better Not Younger, Billy Jealousy, Bio Ionic, Bio-Oil, Biolage, Black Girl Sunscreen, Blind Barber, Bondi Boost, Briogeo, Bubble, Burt's Bees, Buttah Skin, Buxom, COOLA, COSRX, CURLS, Caboodles, Camille Rose, Carbon Theory., CeraVe, Cetaphil, China Glaze, Clairol, Clarins, Clinique, Coco & Eve, Color Wow, ColourPop, Conair, CoverGirl, Cricket, Curlsmith, DERMAFLASH, DONNA'S RECIPE, DUNE SUNCARE, Da Bomb, Dionis, Divi, Dr. PAWPAW, Eco Style, EcoTools, Elizabeth Arden, Essence, Essie, Eva Nyc, Evian Mineral Spray, FENTY BEAUTY by Rihanna, Fairy Tales, Flawless by Finishing Touch, Freeman, Fromm, Good Dye Young, Good Molecules, Got 2b, Grande Cosmetics, Groovi Beauty, Heritage Store, Makeup Revolution, OGX, Olivia Garden, Orly, PROVENCE Beauty, Tangle Teezer, Tanologist, Thayers, Touchland, Truly, Urban Decay Cosmetics, Vacation, Velour Lashes, Vitamins and Sea beauty, Viviscal, Well People, Wella, Youthforia, b.tan, belif, dpHUE, e.l.f. Cosmetics, florence by mills, sugardoh, tgin
        Payment method
        discover, check, visa, amex, apple pay, debit, cash, master card, cash only, diners club, jcb
        Location
        The Shoppes at Arbor Lakes
        Neighborhood
        Brooklyn Park - Maple Grove
        Other Link

        https://www.ulta.com/stores/maple-grove-mn-136

        Categories
        Cosmetics & Perfumes, Beauty Supplies & Equipment

        Reviews

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        tasha.smith.10236

        01/08/2013

        Overall

        Hello,

        I would like to make a formal complaint. I recently went to a ULTA salon in Maple Grove, MN. This experience I encountered made me completely upset; in return I will not be giving any good reviews to any family and friends for ULTA! I called and scheduled an appointment with Rachael on 1/4/13 for a haircut and color, once scheduled I showed her a picture of what I wanted to be done to my hair. She started working on my hair and advised me she would not be able to cut my hair, and she seemed as though she was in a rush. Upon getting ready to leave, she provided me a bill for 160.00!! She only had dyed my hair, and a few blonde streaks. She additionally charged me an extra 20.00 for extra blonde, which didnt match what she did to my hair. I was so angry that I left and just paid the cashier the full amount not disputing the dollar amount! Which was even worse she did not tell anything about pricing she just did what she wanted to my hair, luckily I had the money to cover all the outrageous charges she additionally charged me! I came home and looked in mirror the blonde she supposedly did to my hair was actually orange instead of blonde, completely even more upset, I went ahead and scheduled another appointment for her to fix what she had done to my hair. I have never been so upset to the point of having to redo my hair she really did a horrible job! To start off I never got a follow-up call of original appoinment, which to mention I received on first appointment. Additionally, I got there scheduled appointment for 3pm on 1/6, she did not take me until 3:30pm, did not apologize, and made me feel that uncomfortable, justifying why she didnt do a blonde, how my hair is to dark that it only can turn orange/bronze tint. Infront of other customers she continued to act like I was the problem. I felt like the biggest inconvenience as well as a victim for asking for what I paid for. I am completely upset with this experience its not okay what she did! I hope this is addressed as it is totally inappropriate behavior to clientelle. My first and last time at ULTA's salon. I feel like I was robbed!

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        Details

        Phone: (763) 425-5385

        Address: 12181 Elm Creek Blvd N, Maple Grove, MN 55369

        Website: https://www.ulta.com/stores/maple-grove-mn-136

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