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12/13/2014
So, tonight at around 5:30pm, I decided to go to the new Ruth Chris location in MDR. I had stopped by a week ago and checked out the "Happy Hour " menu. It looked good and reasonably priced. Well, that part was true, but the experience was horrible. Happy hours are about meeting and mingling with new people in the neighborhood. The service was slow, the staff was inattentive, and to make things worse, at the end, they merged 3 checks into one, never asking, how we want the bills split? It was embarrassing and uncomfortable, to say the least. It took another 25 minutes to get them to split the bill equally in thirds, calling in management, to rectify the situation. Finally, when management showed up, they had nothing to say or do, to make our experience a positive one? I owned a restaurant business for 10 years and understand that it's not easy, things happen. But, I would think that a corporate entity like Ruth Chris, would know what to do, to create a positive experience, for return business? The rule of thumb is: Good experience, tell 2 people / Bad experience, tell at least 10...... I will follow that rule and never return. Good luck in your new location. You will be doing it without me or anyone I know....
Details
Phone: (310) 821-4593
Address: 13455 Maxella Ave Ste 230, Marina Del Rey, CA 90292
Website: https://www.ruthschris.com/locations/ca/marina-del-rey/marina-del-rey/7354
More Info
- General Info
- Ruth's Chris Steak House specializes in serving USDA Prime steaks, each seared to perfection, finished with butter and freshly chopped parsley, and served sizzling on a 500-degree plate. We invite you to join us in Marina del Rey, CA!
- Email Business
- Services/Products
- Appetizers Business Meetings Catering Chops Cocktails Delivery Desserts Events Full Bar Happy Hour Holiday Menu Holiday Pours Meetings Outdoor Dining Private Dining Private Events Red Wine Salad Seafood Sides Soup Sparkling Wine Steak Steak House Steakhouse Takeout White Wine Wi-Fi
- Payment method
- master card, visa, amex, cash, discover
- Location
- Marina Marketplace
- Neighborhoods
- Marina del Rey, West Los Angeles
- Other Links
https://www.ruthschris.com/locations/ca/marina-del-rey/marina-del-rey/7354
https://www.ruthschris.com/menu/steaks-chops?setRestaurant=7354
- Categories
- Other Information
Alcohol: Wine
Cuisines: American, Seafood, Steakhouse
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