More Info
- Email Business
- Brands
- Keiser, body solid, cybex, hammer strength, life fitness, precor, star trac
- Payment method
- visa, discover, mastercard, financing available, debit, amex, all major credit cards
- Neighborhoods
- Northern Brooklyn, Williamsburg, East Williamsburg
- Categories
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Reviews
04/19/2019
Very happy with my purchase. Chose to buy a refurbished Woodway Curve to save a few bucks and not have to buy brand new. Machine came in great condition and works perfectly. Very smooth buying process and great communication!
03/12/2019
Professional and knowledgeable staff. Great selection of new and used commercial and home gym equipment. Highly recommend.
10/12/2013
I purchase a Matrix Krankcycle from Gymstore on 8/29/2013. I've made several calls to Gymstore due to not receiving the item I purchased. It's now been over a month, and to my surprise. They have now disclosed that the item is used and waiting for a part. I was not aware, nor did their advertisement or invoice state that this item was used or refurbished. In fact it only states, "Clean and Serviced". So once I learned of this on 4 October I cancelled my order and asked for a full refund. Today, they tell me that they are going to charge me a restocking fee of 15% for cancelling my order and refunded me $1530.75. This is outrageous for the fact they haven't shipped anything to me and they want to charge this restocking fee.
Email from GymStore
That is correct minus the 15% restocking fee (on just the cost of the product/not transport). The order is sitting (with a brand new seat assembly that went missing when the machine arrived from the location we purchased it from on a pallet ready to ship immediately. It is one of the cleanest pieces you will find anywhere. If you still want to move ahead the unit can ship tomorrow with about 4-5 business days transit time and we can process the differnce. If you still want to have the order cancelled the %15 restocking fee is applicable to cover our expenses, time, and packaging. I am not sure why someone would want to cancel a day before the piece is ready to ship which is right within the lead time provided you when the sale was made.
Details
Phone: (718) 366-7804
Address: 5889 57th Street, Maspeth, NY 11378
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