VA Outpatient Clinic Of Brevard County

i could get no satisfation from calling the va's 800 number so i decided to go to the viera va . the woman who took my information for my id was great , but thats where it ended , she sent me to the dv so i could ask some questions . what a waste of time . i should have stayed home and called the 800 number . i've never written a review in my life, but after getting blown off today , and daeling with this crap for 3 yrs , i've just about had it . why sould i have to get a lawyer just to get something done . or is this part of the government plan