James River Dermatology

I would give no stars if this site would let me! The office staff was terrible. I had questions about my referral and they had to keep putting me on hold to ask the manager. A couple of times I was put on hold and then disconnected so I had to call back. I finally went in to the office to get my questions answered and was left standing at the front desk for 10 minutes (yes, I literally watched the clock on the wall) while three different people came up made copies and walked off. Finally I was asked if I needed assistance and was again referred to the manager who then gave me the wrong information. From what I understand they have been open for about 1 year, but no one seems to know what they are doing in that office.

On 1/8/2014 both my mother-in-law and I had appointments with James River Dermatology. We received very courteous and professional treatment by all in this office. We were seen in a very timely manner and were given thorough treatments. I think too often only those who are dissatisfied take time to write reviews. I definitely felt this was a positive visit to a doctor's office.

I cannot give the any stars. We never got to see the doctor!

My 82 year old great aunt has sever lupus and arthritis. She had an appointment to be seen for a severe attack from the lupus. Her appointment was at 3:20pm. She was taken back to the room at 3:30pm. By 4:05 pm she STILL had not been seen, and was in a lot of pain and discomfort. I left the room to find out what was taking so long. I encountered two women an area off the side of the hallway and asked if they knew how long it was going to be, b/c I had an 82 yer old in pain who had been waiting for 40 minutes. I was told someone would be coming. A few moments later one of them, who turned out to be a PC, came in the room. I told her it was not good practice to leave someone of my aunts age and condition to be sitting for so long. Her reply was that it had only been THIRTY minutes to her...no apology. She then added that she had been studying the medical history, which no doubt, she needed to go over WITH my aunt as well. She left to get the office manager. The Office Manager came in and offered to reschedule my aunt with the MD, who was more qualified to deal with the lupus anyhow. We explained that Sally was in a lot of pain and could not wait. The Office Manager then FLOORED me by saying the PC REFUSED to come see my aunt because I was "irate". Now, I had chastised her for making my aunt wait, but I never raised my voice, threatened her, nor became abusive. Nor did they offer to see her if IU stepped out. I also had my 9 year old daughter with me.

Upon hearing this claim I DID become upset and angry. They were refusing to treat a sick patient, that they had already made WAIT, because of me??? Honestly? At that point I DID get angry and asked for medical license numbers and phone numbers so I could file a complaint. At that point I was INDEED irate. She even threw it in my aunts face that it would take her three months to get in with another dermatologist, but agreed that my aunt could come back and see the doctor Tuesday....well, we KNOW she should have been scheduled with the MD, not the PC, due to her condition to begin with, and for them to neglect her then make excuses is abhorrent. The office manager had NO people skills, and the PC that refused to treat my aunt should lose her ability to practice.

The manager has the worst customer service around! She fails to return phone calls, fails to communicate the correct information to the patient and then takes no responsibility for the mistakes. She told me two different times I had a current referral that would cover the appointment, yet she failed to read the referral information correctly and it cost me out of pocket what should have been covered by insurance had she done her job correctly. The doc is good, but I would not recommend this office to anybody unless a new officer manager came in that actually knew what she was doing and even acted like she cared about the patients. They are getting paid and she could care less that it is out of the patient's pocket because she messed up!