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09/19/2011
In December 2010, I purchased a voucher through Plum District for $50 for $100 worth of cleaning by EcoMaids. I was expected to pay the balance. When I found out I was pregnant and moving to a bigger place, I negotiated a different expiration date and scheduled their services for my new house. I explicitly told them to contact my husband with their estimated arrival time and gave them his contact information and name. Instead, they emailed me that they would be early but called him on the phone and told him that they would be late. (I did not get their email because I had just given birth to a premature baby.) Then, they told my husband that they would take 3 hours. I had explicitly instructed them that my mother would go there on my behalf while they were cleaning to ensure that our expectations were met. They did not wait for her and did not stay 3 hours. Their own note says that they left early. They did not clean the blinds, moldings, shelves, cabinets, and drawers as they were instructed to in writing. They said they thought they were OK leaving early because they told the guy that was in the house. That guy was a high schooler helping us move! He did not have the authority to OK their departure and probably has no idea that he was construed to have done so. Between my payment for the original voucher and my expected payment of $53.30 for the balance, I will have paid more than $100--which they think is worth more than $150 because my original $50 was for $100 worth of services--for almost nothing.
Thank you for the review. We are sorry that you didn't have a good experience. As we responded in our follow-up to you, we believe there was miscommunication and we do apologize for any misunderstanding. We tried to go above and beyond for you by allowing you to use a discounted coupon beyond it's expiration date. We discussed the appointment in detail several times with you and even changed your scheduled cleaning date last-minute. Per your request the day before the cleaning, we sent the team earlier than their scheduled time to try to meet your moving deadlines and had the team call your husband ~20 minutes in advance of arrival. Since we arrived close to two hours before your scheduled time, I am confident that they didn't tell him they'd be late! The team worked through the items on your list and there was nobody home when they were set to leave. Therefore, they left a note that said they finished earlier than expected. As you can imagine each move-in clean takes a different amount of time when we are cleaning out cupboards, appliances, etc., and we are not always spot-on in our predictions. We charge hourly for first-time and one-time cleans, so your charge was adjusted lower than your estimate to adjust for the amount of time that they were in your home. Should they have waited for your husband to return, you would've been charged for wait time, which we are certain you would not have been happy about!
11/30/2010
Tired of not-quite clean feeling with the old feather duster and smelly chemicals? I had never heard of green cleaners til Groupon but grabbed the opportunity with EcoMaids. I was sold after that first visit and signed up for a customized schedule, with lots of flexibility for special occasions and special cleanings.
Loved the cleaners and the office staff, I'm now a regular customer!
11/20/2010
I take care of my house, but it needed some extra help. I had a roommate move out, and I had high traffic areas that needed special attention (i.e. kitchen, bathroom and fridge).
I literally hugged the cleaners when they were done. My refrigerator, which needed a lot of help, looked like new.
My bathroom floor and tub, which had seen little cleaning since the bath was rarely used, gleamed. And my kitchen was spotless. This was exactly what I needed as a full time office worker and full time student. It brought my house cleaning back to neutral, so to speak, so I could keep up the cleanliness on my own.
I plan to have them come back on a regular basis for general upkeep, and am so happy with the service I received! I also really appreciated the fact that the cleaning products used are eco-friendly. My 18 month old nephew visits often, and I know there will be no harmful cleaning product residue around.
Thanks EcoMaids!!
11/02/2010
I have been using Ecomaids over the last few months and coninue to be impressed with how thorough and professional they are. The customer service with the company is exceptional and I have been very pleased with the team of maids that provides my regular service. I highly recommend EcoMaids!
09/26/2010
Wow! From the initial phone call for an estimate to the cleaning itself, this is a top knotch company that clearly takes pride in great customer service. I'm telling all of my friends! And it's good for my family too!
09/20/2010
I was very happy with the service I received from EcoMaids. They sent a team of two and the team leader, Whitney, was very personable and conscientious about making sure the cleaning was a thorough and complete job. I'm was also really impressed that EcoMaids did a follow-up phone call to ensure that their service was performed well. I think the monthly service from EcoMaids will be well worth it!
06/29/2010
WOW! I couldn't believe the extreme level of detail. The maids were very professional and thorough. Highly recommend, I've singed up for bi-weekly service. Price is a little high, but worth every penny.
Details
Phone: (612) 216-0989
Address: 7600 W 27th St Ste 220, Minneapolis, MN 55426
Website: http://ecomaids.com
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