Borderbrook Animal Hospital and Pet Hotel

I would NOT recommend bringing any of your pets here, even if their lives depended on it like my new baby orphaned kitten!!!!

Around 11:30 at night I found this kitten (new born) outside in a pile of dirt covered in fly eggs, fleas, etc. I took him in, washed him with Dawn dish soap and tried to feed him water and milk. I have never had a cat this small in my possession before. This was the place I came to because it was the only one that opened earlier than 10am the very next day.

The two ladies who worked as vet nurses were very warm-hearted and welcoming to me and my new little baby cat. The vet came into the examination room and immediately started pounding me with questions: "Did you feed him" - I tried, but he declined both warm milk and water, "You actually offered him people milk? WELL did you even think about buying kitten formula?!" she snapped back. I did not even know there was such thing. I explained to her that I've never owned a cat this small or young before and she continued to snap out at me. "Did he go to the bathroom since you found him 12 hours ago?" I replied (now scared to even answer) "Not to my knowledge, he's had the same towels since I cleaned him with Dawn dish soap to get the eggs and fleas off and they are not soiled". She was now furious with me and yelled "YOU WASHED HIM WITH DAWN?! How could you do that he's too young for ANY soap. Oh, and do you even KNOW how to potty train an infant kitten?". At this point I was in tears. She briefly showed me how to make the kitten go to the bathroom, and did not show me (or even offer to show me) nor told me how to feed this kitten. She neglected to examine the kitten for tics, worms, or any other kind of health-threatening pests.

This went back and forth for the whole visit and she made it out to seem like it was my fault he was uncomfortable. Finally, at the end of the visit, she ended up prescribing my kitten eye drops for his infected eye, and Amoxicillin for his little cold that he acquired from outside.

Baby animals are not supposed to take amoxicillin unless it's an absolute emergency. This medication had made my kitten quite uncomfortable and unable to defecate for about 4 days. I called (very concerned) and she kept telling her nurses to tell me that I have nothing to worry about (She didn't talk to me herself after the initial visit). In the end I ended up seeing another vet.

This vet obviously does not know how to handle animals, or their owners at that, in a professional manner. I recommend NOT bringing your pet to this place.

Amazing staff and amazing vet. I would not go anywhere else. I needed an emergency appointment for my cat and they were able to accommodate us right away. They solved the problem with the utmost gentleness to Gribouille our cat, provided us with ample explanation and what to watch for, even called the next day to check on how he was doing! Truly amazing!

I've never been treated so poorly by people when I am only trying to take care of my pet, I don't trust them and I think I will start seeing a new vet