A American Drain Cleaning & Plumbing Services

This company was very professional. Worth the time to write a review. From the office to the techs very impressed. The office even called to follow up and make sure we were happy and taken care of.

Experience #2: Based on our first experience with this company, we called them again for a different issue. Based on this experience, we are forced to change our rating of this company. I will start by saying we got a different "plumber" this time. I say that because this guy could not have been a real plumber since my husband had to point out to him that his methods were not legal. The guy acted like that was no big deal. It was apparent he did not know what he was doing was even wrong. We were overcharged and had to call a different company to fix our issue anyway. If they had sent out the plumber we had the first time, we never would have known anything bad about them, but apparently there's a 1 in a million chance that you actually get a guy who knows what he is doing and does it right. Not a chance we will take again. I do not believe this employee's lack of skill/ability/knowledge is something that could have escaped his employer which to me indicates a lack of ethics overall. They sent us a person who was not qualified to do the work he charged us for. Very disappointing.

Experience #1: I had a very good experience with American Plumbing. We had a plumber named Brett. He was very knowledgeable, knew what to do, and obviously had experience doing it. We had quite a large, tough job for him to do, and he & his helper worked hard and did a fantastic job for us. Good service is hard to find, but he was well worth what we paid. We will call him again!

10/24/16


I am very happy that we were able to reach agreement!
There was a miscommunication but Jessica Pesnell Office Manager and I came to an agreement. I will use American Plumbing & Septic Service Again.

Gene Hutto.

Called them for a septic tank pumping. Arrived the same day. Very professional will def use them in the future.

They responded and fixed my leak quickly. They were very professional. Will recommend and use them in the future.

They came out the same day and were very nice. Fixed my water leak quickly. These guys are awesome will recommend.

Worst company I've ever dealt with. Unprofessional. The guys who showed up to our house wanted to take shortcuts and get out without doing any real work. No ethics whatsoever. That's a top-down problem. When the guy running the show has no moral fiber, it leaks throughout his company. I feel sorry for the poor few who may work at that company and actually have a moral compass. The initial workers did NOTHING to help us. They sent a couple of other guys and one of them seemed to know his stuff, but he seemed to be the EXCEPTION at this company and not the rule if you get my meaning... Plumbing is a tough gig, but it is something that must be done right by people who know what they are doing. My husband and I do NOT recommend this company.

I was getting estimates to have a new water line installed. These guys were not the cheapest but seemed the most knowledgable and professional. I am glad I chose them. Very happy and will for sure use them in the future.

I contacted them to pump a setic tank. They arrived on time and completed the job quickly. They were very professional and explained things to me. I will use them again in the future.

I can't believe some of the reviews below. My experience with this company was completely different. The entire experience from initial phone call to completion of job was probably the best overall service from any service company i have ever received. I know you can't judge an entire company on one bad experience.