Crow's Wrecker & Repair

AVOID THIS PLACE AT ALL COST!
This place is located on the top of a hill of a sketchy road. Filled with dogs running around freely with matted hair, throwing up everywhere and crap stuck to their bottoms.
Not only are the animals not taken care of for the minimum care, but the guy who I assume is the owner of this of this place is completely out of line.
He will rip you off to the point where you feel helpless.
My mother's car stopped at the top of the smokey mountains at 4PM, and the local ranger had called this place to help us out. At first, they said it would cost $125, then the change to price to $175 and proceeded to say, you can wait another hour for the next tow truck. Mind you they showed up at 6PM.. My mother requested to have the car towed to a near by shopping center, but the driver said that it would be better to park at their lot since they have an on duty mechanic that can fix her car... (Sounds like a deal right? well WRONG. SO WRONG, that's how they get you.) When they got to the lot, the driver parked her car in the back at first, then my mother requested to park in the front instead.) Then they parked my mother's car bumper to bumper with another car. (I found this out after I drove from ATLANTA, GA.)
The next day I asked the man to move the car up to check if there are any damages on her car and if there were, then we would need to contact the police station. He became defensive and yelled your car is fine! You know what, you have an hour to get your piece of SH**T car out of my lot before I call the police for you trespassing. And walked away without giving us our key. There weren't any scratches, but you can see the paint on the bumper was cracking. However we did not want to deal with this CON-ARTIST any longer so we left.

What my mother and I experienced was definitely FAR OUT OF THE GALAXY than what others had posted, raving bout this place they call a "Business."

Crow's came within 30 minutes of calling them to pick up my car around 9pm on a Thursday night; however, the repairs took longer. I was told I would receive a call back on Friday as to what the problem was, how much it would cost, and when my car would be ready. I called multiple times throughout the day to try to find answers to my questions. My car was on the lift from shortly after 10am- 6.30pm for my starter to be replaced. I drove over an hour to sit in the office for 3 hours until my car was done. They only take cash, so I had to find a bank; I wasn't quoted a price until my car was "nearly" done. The mechanics felt no need to get out of there on time, on a Friday leading up to a holiday weekend; this is what irritated me the most as I took half a day off work to sit in an office and watch mechanics talk. The car currently runs well, was fixed for a good price, and the guy towing my car was friendly and expedient; however, customer service by the owner was severely lacking.