Reed Heating & Air Conditioning, Inc.

Kevin Reed arrived precisely on time for our service appointment, quickly diagnosed the problem with my furnace (high-voltage short of igniter), and replaced the broken part with an OEM part he had in stock on his truck. During the visit, Mr. Reed was polite, tidy, and did an excellent job explaining exactly what was wrong with the system and how he would fix the problem. I've already scheduled a follow-up visit for seasonal maintenance. Highest recommendation for excellent and responsive service! Thanks.

Great midnight rescue of our gas furnace on a cold winter's night. Got there, diagnosed and fixed the problem (failed ignitor) - had the part on the truck. This was all following an after business hours emergency call that evening. Gave very useful suggestions about future preventive maintenance. Highest recommendation for prompt , effective, courteous service.

Having been strung along by 24 hour service my home warranty subcontractors were not providing, I found Reed through these very reviews. I explained we had been freezing for over a day, and he said he'd get over as soon as reasonably possible. He was an hour early. Honestly if you need more of a review than that, you haven't dealt with the warranty providers. He was great, got it working, had the replacement part, and my house has been thawing ever since. Can't recommend highly enough!

My furnace was short cycling and not producing enough heat for a period of 11 days. After dealing with an inexperienced service technician, I was recommended to Kevin for help...just based on our phone conversation, I knew I was dealing with the right person. He promised that he would do everything to fix my furnace and he did!



He came to my house on New Year's eve afternoon and within 10 minutes diagnosed the issue as condensation in my pipes; he dropped everything to get to Home Depot before they closed to get the equipment he needed for me. With diligence, focus and a great attitude, he completed the job, was patient in answering my questions and made sure the furnace was fully working before leaving my house.



I plan on using Reed Heating for my ongoing heating and A/C servicing and maintenance needs.

Kevin did two jobs for me and both of them turned out well. He installed an HVAC system in the home that I purchased over the summer, and although the time frame expanded beyond what we initially had discussed, the work was completed before we moved in and the quality of the work exceeded that which was done by other HVAC installers at the previous two homes in which I lived.



More recently, Kevin came out and installed gas pipes the week before Thanksgiving so that I could get my new stove working for the holiday. There was a permitting issue (caused by faulty records in Montgomery County), so the inspection did not take place on the originally scheduled day. Kevin quickly got a new permit and we passed inspection the day before Thanksgiving. Washington Gas and Electric actually came out that day (luckily) to give me a meter so what looked like a potentially disastrous holiday worked out well in the end largely because Kevin was willing to put in the extra time to push for a quick turnaround on the inspection.



I rated Kevin 5 stars for these two jobs because I have a lot of experience working with contractors, and I found him to be professional in his demeanor, his prices to be quite reasonable, and, most importantly, he does good work and is willing to come back and fix and adjust things even after receiving full payment. I have worked with a number of contractors during the three home renovations that I have completed, and although many of them did faster work, few of them did better work and were more open to the changes dictated by the preferences of me and my wife.

Kevin came out and did a fantastic job! He quickly diagnosed the whumping furnace (which was delayed combustion - "a bomb"), unclogged the pilot light, and put up with my bad jokes. All after a several hours long client pitch meeting. Kevin told us what he was doing each step of the way, and really impressed with his longevity in the business. He was outstanding, and if you need heating or A/C he is definitely the man!

Kevin Reed came to me with the highest recommendations. Another heating contractor proposed a really drastic and expensive repair for my furnace problem, so I asked Kevin for a second opinion. He agreed with the first contractor's diagnosis, and gave me a more understandable explanation. In addition, he proposed a more reasonable, clever, and cost-effective solution. I look forward to working with him.

Dear Mr. Reed,



I would like to thank you for your courteous and neat service. During 3 occassions Mr. Reed respond with a pleasant and helpful personality. This was during an extreme cold spell when many other large major companies responded that they would not come out for service until a week later. Anyone in the cold does not want to hear such a response when there family is cold. Mr. Reed would find a way to adjust his schedule and keep me posted thru out the day as to how close he would be able to repair my heat. A personal service you can not put a price on. Thank Mr. Reed. Karen Dabney highly reccomends Reed Heating & A/C, Inc. for all your heating and AC service.

On January 21, 2011 my furnace quit working on one of the coldest nights of the winter season. With my newborn baby and my wife both looking at me with a blank stare because they were cold I had no choice but to find a repair company. So at 1:00 in the morning, after trying to start the furnace myself I called Reed Heating and Air Conditioning to get a emergency appointment. Not only did Mr. Reed return my call two minutes after I called him, he was able to schedule my appointment the same day. Mr. Reed was very personable and understanding. He arrived at my home before our scheduled time and got my furnace working within 30-45 minutes. I would highly recommend him for your heating and air conditioning needs.