World Volkswagen of Neptune

Horrible experience will lie to you to sign we bought the car and later upon follow up they disavowed all promises. recommend to never use

My experience with World Volkswagen of Neptune was so poor that I feel compelled to share it with everyone. World VW will ignore you, disrespect you and lie to you, when it serves them.



In my case, the “sale” process went like this:



Oct 27th - I inquired about a certified 2010 Passat. I communicated with Kevin Ward (a great guy, who doesn’t belong at this shop) to get all the details. Then negotiated a price with Mike Papa and the GM. While in negotiation, the price of the car suddenly increased by $1,000 on the cars.com listing. Mike Papa reassures me that this is an “automatic” pricing adjustment software and of course the old price will be honored. Mike, the GM and I all agree on the terms of my purchase. The day before my flight down to get the car, Mike txt’s me - the car was sold. I am astonished, they sold the car out from under me, I didn’t even think that was possible... disgruntled me goes away wondering how these guys manage to sustain a business.



Nov 3rd - I notice the car is still for sale online. I place several emails and txts to Mike Papa, all go ignored. I finally call Mike and he is informs me the car is magically available again. I reluctantly agree to purchase, again. However, Mike and the GM refuse to honor the price we agreed to. It seems the 7 days erased their memory of the agreement they made with me. I email Justin Simcox the top dog, informing him that HIS OWN “Premium Pledge” states “We promise to stand by and honor all commitments made during and after your purchase. Any price quoted that we agree to WILL NEVER BE CHANGED”. This is right under the lie they have about being – Easy – Honest – Convenient on their website - http://www.worldvw.net/neptune-premium-pledge.



Nov 10th - Justin and Mike both impressively dodge my calls, voicemails, emails and txt’s for the next 3 days. I wonder why? Finally I speak with someone and learn the car was just sold again! Of course it sold for a higher price. Fool me once, shame on you; fool me twice, shame on me.



I gave them many chances to make this right, for their customer. They chose not to. World VW will ignore you, disrespect you and lie to you. They are just like every other low class dealership, but very unlike most VW shops. It is sad that they represent a brand that I love so much.



Avoid World VW, or shame on you.







PS - World VW’s Doc and Title fee are twice as much as the NJ average! You’ll pay an extra $500, unless they fool you into spending another $400 on window etching.

Bought my 2012 Jetta TDI from Roy last year. I'm at the dealer now on thier complimentary wifi getting the complimentary 2nd service. I love this place. It was the first time I ever bought a new car and was certain they didn't try to swindle me. In fact I almost bought from VW of Freehold, I was picking the car up and the numbers didn't match what we had agreed on so I left, cancelled and bought from World the next day. This dealership just really seems to know how to treat people. They have a coffee maching, nice waiting room, wifi, kids playroom two TVs, very nice clean facility. They even have several different type of milk in the fridge for coffee. I can get work done while my car is serviced as if I was in my own home office. Love this place.

Vincent Pace was AWESOME. He didn't act like a salesman, nor treat me like a single woman that didn't know about cars. I bought a 2013 all black 2.5L Turbo Beetle Convertible from him. He held my hand through the entire process.

Don't go to this dealership. They are very unresponsive for any of requests. I had to call them many time to chase car salesman. After all, their offer price was WAY HIGHER than they advertised. They just want you to come in with this aggressive pricing but you should know that it is just a bait. They will say the price is for the car which is not available and will quote much higher price. Worst car dealership in my life.

Thank you Gino for getting me out of that unsafe car and giving me a lower payment than i was expecting or was willing to pay i will refer anyone that asks me about buying a car to World VW

No need to look anywhere else if you are interested in purchasing a Volkswagen. Do your research and prepare to be impressed by the service and selection available at this family owned business. Everyone working here is a pleasure to deal with, from sales to service. Not pushy, just pleasant and helpful. They will work with you to ensure that you are satisfied. True professionals who know the brand and are quite familiar with customer service principles apparently alien to other dealers. Additionally, while you may have qualms about getting respect when you are a woman walking into a dealership, this is not the kind of place that will treat you with anything less than the respect you deserve as a customer. I was very satisfied with my experience here. Whether you work with an experienced professional like Nick or the sales manager, Flavio, you will not be disappointed.