TCF Bank

Dealt with this branch's lending manager - Roy Lux to apply for a HELOC. He sent a list of all the required documents and I sent him all the files the next day.

And then I waited.

I called and left him a message a few days later to make sure he didn't need anything else - no call back. I followed up with an email - no email back.

This routine went on for THREE WEEKS!

I had even called the branch's main line a couple times to make sure he still worked there - they assured me he did.

I asked to talk to a branch manager when it came up on the one month mark. She assured me she would look into it and call me back before six that evening - no call. I did, however, get a voicemail from the long lost Roy Lux at 6:30 to say to give him a call and that it appears my loan had 'fell off the system'.

It took three separate calls the next day to get him to answer to explain what that meant. He started his explanation off by saying he could forward my loan on to someone else within TCF to continue the loan. I said I don't want to continue it, I should be receiving the money shortly. He said that their files are electronic and it appears my loan had 'fell off the system'. I asked if it had happened yesterday. He said no, it has been off the whole time. I asked how come he didn't call me back any of the times I had called to check on it. He said " I have a real large workload". He again said he could forward the paperwork over to someone else in TCF to process it. I asked if that meant starting from Day 1. He said yes.

I then told he what I thought of him and how he shouldn't work anywhere close to a bank.

I have been a long time TCF customer but the actions of Roy Lux and his branch have turned me completely off and now I am in the process of moving my accounts and Buisness elsewhere.



Do NOT do Buisness with Roy Lux!!!!!