More Info

General Info
Founded in 1914, Greyhound Lines is a provider of intercity bus transportation, serving more than 3,700 destinations with 16,000 daily departures throughout North America. In 1998, the company was acquired by Laidlaw International, a holding company for some of North America s largest providers of school and city bus transportation and public transit services. The company s portfolio includes well-recognized brands, such as Laidlaw Education Services, Greyhound and Laidlaw Transit Services. It transports more than 420 million passengers each year. Laidlaw Education Services provides 2 million students with rides to and from school each day. Laidlaw Transit Services offers municipal public transit services throughout the United States. In addition to providing transportation to 22 million passengers each year, Greyhound also offers other services, such as Greyhound PackageXpress, a same-day and early-next-day package delivery service, and Greyhound Travel Services, a charter and tour packages provider. Greyhound Lines maintains a location in New York.
Extra Phones

Fax: (212) 971-0591

TollFree: (800) 231-2222

Payment method
cash only
Location
Port Authority Bus Terminal
Neighborhoods
Theater District, Midtown Manhattan
AKA

Greyhound Package Xpress

Greyhound Lines, Inc.

Greyhound Lines

Greyhound Package Express

Categories

Reviews

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GN
Gabriella N.

11/19/2021

Overall
Punctuality
Service

The ride from Toronto with greyhound was great(our driver was awesome, can't remember his name but he sounded Italian)but the New York one was absolutely the worst.After having a lay over for 2hrs 55minutes,I missed my bus cz there is NO ONE to give announcements or guide you on which gate to go to since it isn't written on the ticket.It was my first time at this station and was completely lost on what gate to go to during my boarding time.Plus no one at the Syracue or Toronto station to change my ticket cz it doesn't make sense for one to travel from Toronto to Springfield but has to stop at Syracuse and then come all the way to New York then go back to Springfield. Please check on how you lay out your route schedules or have people at the station to change it.

DH
Damaris H.

09/30/2018

Overall
Punctuality
Service

Safe to say this has been the WORST BUS EXPERIENCE OF MY LIFE!
GREYHOUND DOESN’T CARE ABOUT THEIR CUSTOMERS.
My bus trip to Baltimore was supposed to leave at 4:30pm.
It’s 4:54 pm and I, and the forty other people riding this bus, was just informed our bus is here but we can’t get on because THERE’S NO DRIVER.
Customer service did not solve my problem. Greyhound has NO RESPECT FOR THE TIME OF THEIR CUSTOMERS.
Moral of the story: do not buy this bus.

Details

Phone: (212) 971-6789

Address: 625 8th Ave, New York, NY 10018

Website: http://www.greyhound.com

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