Ash Away Hearth & Chimney

Ashaway in now under NEW OWNERSHIP they are no longer in Dartmouth and the two guys who took it over or operating as a service business they came out to my house to service my pellet stove very knowledgeable two young guys really know what they're talking about great service and very friendly I would recommend them to anyone now that they are under new ownership try them out 508-993-5577

I visited two locations (North Dartmouth, MA & Middletown, RI) for guidance and recommendations to install a gas fireplace or stove. Both locations insisted the best way to offer a recommendation is to have someone go to the house and see what would be the best option. Therefore, I scheduled an appointment for January 24th between the hours of 12:00 to 14:00. It was a disappointment and a waste of my time visiting both Ash Away locations since no one showed up on the appointment date. The next week while traveling back home from work I stopped at the North Dartmouth location and spoke with an individual letting him know that no one showed up for the appointment. He looked up the scheduling in the computer and said they did not have any appointments scheduled. Strange, therefore I asked him to have the individual scheduling the appointments call me the next day to schedule another appointment. I still have not received a call!

The following week I visited another location near my house (Phoenix Sheet Metal). The funny thing is when I entered the store there was a couple who encountered the same issue I had with Ash Away. What does that tell you about Ash Away! BAD SERVICE! I hope management at Ash Away understands what keeps a company in business is customer service. Without customer service, you do not have customers!

Overall, the personnel at Phoenix Sheet Metal were helpful and guided me in the right direction to earn my business.

Hello all,

This year was a "perfect storm" for our business with the extremely mild winter, injured staff members, and the historically low oil prices. These factors combined have resulted in an embarrassing season for us as we have let too many of our customers down. We are deeply sorry for the frustration we have caused to our customers, and we want to send a sincere thank you to all of you that trusted us and remained patient. We will stop at nothing to regain the confidence of our customers in doing business with Ash Away. We have been in the hearth industry for over 25 years and our performance as of late is absolutely heartbreaking. That is why it is our promise to you all that we will take all of the necessary steps to provide the Ash Away service that you expect and deserve.

Thank you all and God bless

Bob, Owner of Ash Away Hearth & Chimney

I gave them one star because there is no way to give them zero. Shame on me for not reading the reviews before ordering a wood burning stove from them. I got caught up in the same scam as everyone else. Half the money up front ... install date months out...install date comes and no one shows. I did get my $1800 back but not without a war. Do yourself a favor and look elsewhere.

If I could give this place zero stars, I would. Ordered my pellet stove in February 2014. We were told it would be a couple weeks before installation. the stove was installed many months later. These people have cash flow problems. Finally when they installed it they didn't do the install right and we had to get someone else to fix it at an additional $500+. Do NOT do business with these people!

Bought a Vermont Castings gas stove from these guys a few years ago. Stove has worked very well. The sales staff was knowledgeable and patient as it took my wife and I several visits to finally make up our minds. Had to wait a little while before getting it installed but I guess that's what happens when purchasing in November. I'd rather wait and have an experienced person due the installation anyway. All and all, good group of guys. If I ever need another stove, I'll be back.

Got my new pellet stove a few months ago with no problems. Everyone was helpful, kept me posted and unstalled it when they said they would. Im very pleased with service. I hope to be getting another stove soon.

Needed to clean our chimney and cap it back in June, one guy showed up, said he couldn't do it himself, said he would call, never called!, we went there twice to talk to the owner who had every excuse in the book, it's now August!.. if you didn't want the business, say SOMETHING!... bunch of useless bums!....

My worse experience ever with any company! Ordered my pellet stove 4 months ago. I call and don't get called back, I go there and get a run around, have been promised my stove multiple times and the stove never arrived! Needless to say I asked for my money back and brought my service somewhere elsewhere and received my stove in 3 days. Stay away!

Got my stove a few years ago right before the season. Was a harman pellet stove and I love it! Was very busy and was a wait for the stove. But I did wait till it got busy to buy. Overall experience was great though.