More Info
- Extra Phones
Phone: (843) 361-2482
Phone: (843) 261-2482
- Payment method
- master card, visa
- AKA
Sand Beachware ATM
- Other Link
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Reviews
10/10/2014
I recently purchased a beach chair from this store (as in not even two days ago) the chair which cost $59.99 broke after a day of use. I tried to return the chair politely stating that I was going home tomorrow and no longer a needed a beach chair that clearly would not hold up. I pointed out to the sales woman that the chair had never been near the water because it was used for less than a day. The orange label marking the price was still on the chair. She told me that she would only exchange the chair because of store policy that states that it would not return money to customers. I completely understand the reluctance to give me the money back for chair after all if every customer returned their beach chairs after they no longer needed it the store would quickly go out of business. However, the chair had cracked in the leg and now was extremely sharp to touch and had cut my four year old niece when she got near it the day before. Clearly the chair was not a safe purchase. After stating this to the woman repeatedly that chair had broken and was unsafe to use and that I felt as such was not worth replacing due to it being made out of faulty material I as a customer no longer wanted the chair in my home. She told me that in South Carolina people are smart and will not except a chair back once it's been used. I take offense to that statement one because I am a college educated young woman who knows that stores have policies about returns and exchanges in order to protect both themselves and consumers. I also felt that her statement was implying that I was unintelligent and able to comprehend the policy. I usually have no problems with stores who enforce this kind of policy I have worked in several places where people will tell you something and it's obviously a lie and they did not take care of the product. However I had my receipt showing the date of purchase I also showed how the chair had bent and spilt in the leg making it unsafe to use and I told her it made me uncomfortable to pay for something that would not last. She continued to treat me as a second rate citizen as she showed me where the chairs had been moved to in the store and told me now I knew the next time I purchased a chair I should get the $9.99 chair. I feel that this statement is accurate why should a consumer expect a chair they paid for to last when the employees advise you to buy the cheaper goods because even the "best" quality chair the store has to offer won't last you a day.
Details
Phone: (843) 361-0067
Address: 2911 Highway 17 S, North Myrtle Beach, SC 29582
Website: https://www.sandsharbor.com
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