Keith's Appliance & T V

One of the worst service companies I have ever dealt with in my life. The service girls on the phone are rude and the repairman I was sent was beyond rude..he just lied. They are a service for warranty work on an expensive $1100.00 a/c unit I purchased (not from them), however they are paid by the manufacturer to service warrantees. I was first refused service while receiving sarcastic remarks by the phone girls. They stated the manufacturer’s paperwork was a "crock" and the fact that they told me to call Keith’s for warranty service was also a 'crock" and what SHE would have done if it was her. Then finally a serviceman was sent out who stayed 4 minutes never even interested in checking my slip for proof of purchase. He stated he would get back to me after he contacted the manufacturer. 1 week later I called only to find out he wrote down the opposite stating all the stuff wrong with my unit, what I should have done and I shouldn’t have listened to the manufacturer. The service woman also stated that he wrote that he told me (good luck with the company) and the lady giggled as she mimicked his writings. FYI, the manufacturer has excelled at taking care of the issues aside from having to deal with Keith's again. Beware......service of an item is as important an issue as the item itself.One of the worst service companies I have ever dealt with in my life. The service girls on the phone are rude and the repairman I was sent was beyond rude..he just lied. They are a service for warranty work on an expensive $1100.00 a/c unit I purchased (not from them), however they are paid by the manufacturer to service warrantees. I was first refused service while receiving sarcastic remarks by the phone girls. They stated the manufacturer’s paperwork was a "crock" and the fact that they told me to call Keith’s for warranty service was also a 'crock" and what SHE would have done if it was her. Then finally a serviceman was sent out who stayed 4 minutes never even interested in checking my slip for proof of purchase. He stated he would get back to me after he contacted the manufacturer. 1 week later I called only to find out he wrote down the opposite stating all the stuff wrong with my unit, what I should have done and I shouldn’t have listened to the manufacturer. The service woman also stated that he wrote that he told me (good luck with the company) and the lady giggled as she mimicked his writings. FYI, the manufacturer has excelled at taking care of the issues aside from having to deal with Keith's again. Beware......service of an item is as important an issue as the item itself.

If you need service, you may want to take a vacation day, or go elsewhere. Called for service of a very expensive brand new refrigerator. Waited until the day they were available to look at the faulty appliance. The homeowner was 3 minutes away enroute when the servicemen arrived (within the 45 minute window provided). The servicemen left, rather than call me (the builder) or the homeowner. When I contacted them (immediately following) -- I was curtly told I'd need to reschedule!! I'd prefer to give my business to someone who values their customers and their customers time.

Thank you Keith's for helping me with our families new kitchen. After visiting your beautiful showroom, we went pricing around and your price was the best. I'm so glad I went to Keith's. I would definitely recommend this family owned appliance store.

Great experience all around. Jess was a knowledgeable and helpful salesperson and they service their products.

I have purchased many appliances from Keith"s and will not shop anywhere else. They have the best variety. I have found that Keith"s will match any price out there.