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Phone: (618) 632-1895
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Carpet Care Plus LLC
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Reviews
12/07/2012
I have used Carpet Care Plus on many occasions and every time they have provided excellent service from cleaning my carpets and floor rugs to cleaning my sofa and vehicle upholstery. Larry and his crew are professional, courteous and respectful. I recommend them to anyone that needs their carpets or rugs cleaned.
01/20/2012
My daughter got sick in her car seat and the cover does not come off to was it. I called the office and they told me just to bring it in. My husband picked it up on his way home good as new. Thanks Carpet Care Plus
11/03/2011
Larry and his team have done such a great job for our family and clients with all of our rugs. We had the worst area rug that got sent out to the garage because it was so badly decorated from our 2 dogs. We were going to throw it away, but Larry said that he could get it to smell like new...and he did! I would remommend anyone or business to use Carpet Care Plus. They have a very professional team of employees that are very courteous and great to work with. Thank you, Carpet Care Plus!
08/23/2011
This company is very rude & extremely unprofessional! They constantly had schedule errors. This is extremely difficult because we are a family with three small children, I attend school full-time, and my husband is on his second tour in Iraq. They had to return when their job was not done correctly one time & the other two had their schedules mixed up!I have never had a company behave this way.
We appreciate all feedback and thank you for yours as well. As a 20 yr. Veteran myself, we can very much appreciate and can empathize with the scheduling issues of being a military spouse. Especially with children and your husband being deployed. We are one of the only carpet cleaning companies that give you a set time and not a 4 hour range for your appointment. We pride ourselves on being very prompt and communicate with a customer if we will be running late or can accommodate you early. We also have a very strict policy of addressing any issues a customer has. When a spot wicks back up to the surface, or when there is a miscommunication on what personal items are to be moved or not moved we make it a priority to return till your needs are met. This leads to lifelong customers. Our main goal is always customer satisfaction.
Details
Phone: (618) 632-0883
Address: 121 Behrens Dr Ste 1, O Fallon, IL 62269
Website: http://www.carpetcareplus1.com
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