Palomar Medical Supplies

I rented a 3-wheel scooter for one day. When I returned it I wheeled it into the building and the scooter was in perfect condition. The technician rolled it around pushing it with his hands on the arms of the scooter and he had something in his hand which must have ripped the top of the arm rest with whatever he had in his hands. Now of course they're blaming me for it... I didn't do it. I will never be back to this business. I'm not happy about this at all

I rented a wheelchair from here for a week to be used on a three day outing in L.A. (Disneyland, etc) for my visiting family, and to be used for local sightseeing. Once up in L.A. and using the wheelchair for the first time, the chair proved to be defective and totally useless. Substitute chairs had to be rented at the venues visited, for a much higher cost.

When my family came back after the three days I returned the chair to Palomar. Because the chair was useless from the start I asked for a total refund. I was told by Palomar that no refund would be given because I should have returned the chair immediately for a replacement; but they would deduct one day's rental for returning the chair early.



After explaining the circumstances to Palomar,still no adjustment was offered to me. Palomar made no attempt to offer a reasonable adjustment or future credit for their deffective rental.



Any business can "drop the ball" for reasons good & bad, and I always allow the opportunity to correct the miscue.



But when a business such as Palomar Medical Supplies displays a total lack of customer service and no business integrity, I feel compelled to warn as many consumers as possible.



Do not use Palomar Medical Supplies!

This is THE PLACE! What you need at a reasonable price...not trying to sell you something they do carry that isn't what you need for triple the price. Thank you Palomar Medical Supplies!!!!

Kay Linda