Emerald Coast Appliance Repair

I can’t say enough good things about Emerald Coast Appliance Repair. I called around 1:00 on the Friday before Christmas in a panic. I explained to Katie on the phone that we had just brought someone home from the hospital for hospice care and his dryer has stopped working. Due to his health, his bed linens need to be changed multiple times a day. Katie said she understood the situation and would try to get someone out to our address. She called me back within minutes, and said Don would be out shortly. Don arrived very quickly, assessed the situation, explained what needed to be done and what it would cost. He was polite, efficient, thorough, and very kind and calming to a household in distress. Top notch service late in the day, Friday of a holiday weekend. Amazing.

Emerald Coast Appliance Repair is what I found to be a very well run business. Their response time was excellent and my technician , Drew, was the best. He was very respectful and did not mind answering questions and got the problem figured out quickly and as soon as the part was in was out very soon to fix the problem. I was very impressed with his abilities and the efficiency of this well run business. Linda Lambert, Molino, FL

Last weekend my refrigerator started leaking. I called Emerald Coast Appliance Repair on Sunday morning at 5 AM. A live person answered the phone and scheduled a time that day to have a technician come out. The technician called to let me know the time he would be there, and he arrived on time. He diagnosed the problem and took care of the leak. He had to order additional parts to prevent future problems, and when they came in we set up a date for the new part installation. He called that day to confirm the time. He and his helper arrived and accomplish the final repair. They were extremely knowledgeable, courteous, efficient, and cleaned up well. Definitely five stars! I will be using Emerald Coast Appliance Repair for all of my appliances in the future.

Our repairman, Drew, called 30 minutes before he was coming to our home, very promote, and knowledgeable or our washer.
Fixed it in 20 minutes and all done on a Saturday at 3:30! The price was fair too. So happy they were open on Saturday! Thank you so much Drew !

This was by far the best and quickest appliance service repair experience I have ever had! I called at 12:30 PM and my washing machine was fixed by 4:45!! Emerald Coast Appliance Repair will be my go to for ALL of my appliance repair needs from now on!! Fast, friendly and reasonably priced! Who could ask for more?

Would recommend this company to all. Joseph the technician that came out was very friendly and professional. He knew exactly what the problem was, had the part and fixed my dryer within 30 minutes. Great customer service

I have used Emerald Coast Appliance Repair on more than one occasion. Joseph the technician that came out was very friendly and professional. He knew immediately what was wrong with my dryer had the part and repaired the dryer within 30 minutes. I would recommend this company to all. Very satisfied with their customer service.

I manage vacation rentals on Pensacola Beach and continually have appliances that need to be repaired.



Emerald Coast is always on time, courteous and very easy to work with.

All of the service technicians are friendly and very knowledgeable as is the office staff.



I have used other companies but since I have found this company, I will not use anyone else.



Thank you for your great customers service. It makes my life easier.



Steve

Worst customer service experience of my life. After a month long adventure to get my dishwasher fixed, i received a bill that was 20% higher than our agreed on price. I spoke to a the lady at the office and she says, "oh, well we had to order extra parts, the tech messed up, he should have told you." I went on to tell her that its probably wise to let someone know that the price has changed BEFORE the job is done. Instead of taking ownership of the mistake, she says, "Do you expect me to eat this cost? I will just have him UNINSTALL the parts and you can get a dish washer somewhere else." Absolutely disgusting customer service from the office. To top it off, the tech (Jake) offers to pay the difference out of his own pocket, because he knew that was wrong. (the tech jake wasnt a problem, very nice guy) I said thank you and politely declined. It wasnt about the money, its the ethics of the situation; which Emerald Coast Appliance Repair clearly lacks. Awful.

I would definitely recommend this business

I called and within 45 minutes they were there. In just a few minutes he diagnosed the problem. The technician was very professional and courteous. In a matter of minutes he was able to diagnose the problem unfortunately repair part had to come from Jacksonville Florida. Part will be here Tuesday and he'll finish installation of the problem even though they then have a part on the truck the ordered it right away I tried other companies to come in and tell me what was wrong and no one would come out on Sunday this is the only company I found that would work on the weekends I will use this company from now on for any refrigeration or air-conditioning work that I need