Aries Appliance Service Inc

The worst customer service experience ever encountered...BEWARE....Do not do business with Aries Appliance. Have filed a complaint with Whirlpool directly...did not order part....did not respond to phone message or email.

We have a Wirlpool dishwasher which is under warranty Aries Appliance Service was contacted for appointment . The technician arrived on time was very friendly & professional . He found the problem & corrected it right away . I highly recommend them !

I had Aries out for an extended warranty on my kitchen aide refrigerator. The gasket around both doors was torn and the compressor was running a lot. He gave me tips on cleaning the dust under the refrigerator and he ordered the parts for the door. They came out with in two days and he was back out to install them. He really knew what he was doing. I was so impressed that I am having him replace the gaskets around my front loader that has mold all over. No one told me early on to dry the gasket including inside the flap when you are done washing.

Aries does not answer phone calls or email. Whirlpool sent my service call to Aries and 3 weeks later I am still no closer to having my problem resolved. I have had the needed part that entire time, as it was shipped from Whirlpool to my home. The installer who came out originally was never told he had a part to install so we didn't have the equipment he needed. An appointment was scheduled for the weekend, but the installer was delayed at an earlier project, so we opted to reschedule for 8:30 a.m. today. 2 hours later and I have been unsuccessful in getting through to the installer or the office. Will definitely request Vacaville appliance next time.

I was very happy with the service that Aries provided for my Whirlpool refrigerator that was under the extended warranty. The repairman was very pleasant, knew his stuff, and although he had to order the part, it came quickly (3 days) and he was back to put it in. I was very pleased.