Sears

Service tech was on time and really knew his stuff
I am no longer a fan or customer of Sears and will never buy anything from them again after my last experience but at least the service can keep the customers they have

Informative professional and on time.... service with a smile parts and labor were competitive. ....

HORRIBLE SERVICE!! Sears tech was to replace our tractor front wheel. While we were using it the wheel fell off, the tractor crashed, and scraped up the driveway. Fortunately nobody was hurt. It could have easily been a rollover crash and caused severe injury or worse. The wheel was overheating and started to smoke and the dust cap began to melt on the wheel. I called Sears service explained the situation and was promptly put on hold for nearly 30 minutes until someone else picked up the phone to schedule an appointment to send another tech out to fix it. Now we have to wait almost 2 weeks for them to come out. What a load of BS.

After bad experiences with two previous repairmen that Sears sent out (including long waits for special order parts that the previous repairmen did not have available in their truck), Dean came out and immediately diagnosed the real problem with the dishwasher. He had the required replacement pump immediately on hand in his truck, his installation was quick and professional, and he put the dishwasher completely back together (unlike the previous repairmen who left racks out on the floor and panels unattached). He even tightened a loose handle that I didn't really notice was loose but was putting off tightening until I "got around to it". I'm very happy and satisfied with his work.

Came prepared to solve the problem (non-functional icemaker) in one trip.

Quickly diagnosed the problem, explained the issue, installed the replacement part and was in and out in what seemed like about an hour!

I have never experienced such a parade of stonewalling, lying, misdirection, false information, incompetence, and stupidity as I have endured in trying to affect a repair or replacement on a microwave/confection oven that was purchased at this location and which malfunctioned in late November. After five service calls, it was finally repaired. The cost of these repairs, parts and labor, exceeded the retail cost of the appliance, including installation and warranty, by several hundred dollars. Sears handled this very badly. The last technician who called, after two visits, was able to repair it, although it is still not as it was brand new. This has been a very disappointing experience, and I seriously doubt I will ever trust Sears for a major appliance purchase again. It is no wonder to me that their stock is tanking. Sears is not what it once was when the policy was "Satisfaction Guaranteed."

My washing machine was not draining. The technician came out to my home and discovered that the pump was not draining at all so he ordered a new pump. He also noticed that the hose Sears originally used to connect my washing machine was not the correct one so he ordered me the correct hose. The pump and hose were shipped to my home. When the technician came back to install the parts he discovered that a sock had worked its way into the pump and locked it up. After freeing the sock he was able to get the pump to kick on however the pump felt warm. What impressed me was he still replaced the pump with the brand new one and covered the estimated nearly $400 repair 100% under warranty!! Happy wife happy life thanks!