The Auto Shop

My BMW 535i was leaking oil and I had it towed here on AAA’s recommendation. After paying a $135 diagnostics fee I was told it would cost $500 to fix the problem. After taking my car apart, they told me they made a mistake and it now costs $1,082.

I called All German Repair who quoted me $200 less! I had the car towed there and learned that after taking my car apart, The Auto Shop just threw the parts in the trunk without the hardware to reassemble it. That’s just borderline vindictive. Also, the auxiliary fan ($895) was removed by someone who didn’t know what they were doing, and was cracked in the process. Turns out it’s an amateur mistake made by shops who don’t specialize in German cars.

The supervisor, Erica, is only nice when taking your credit card number. My positivity was instantly met with negativity. Needless to say, she was less than helpful. Erica assured me they don’t make mistakes, even though they made the earlier mistake of ordering the wrong part.

Attended a group interview. He bordered on asking illegal questions, only wants females in csr roles, was rude about women in general, balked when asked further about benefits. (They offer no benefits). Be wary.

Be very cautious when working with Jerry Kezhaya.

Took my 2001 Mustang in for A/C repair and was told it would take 1 day and that they would use after market parts to keep the cost down so I agreed to the repairs. 3 days later I was still waiting for my car to be completed and was now being told that after trying 15 different modules that the only one that would work was the one directly from Ford which cost me over $100 than originally quoted. By now its Friday and I had to run over there during my lunch break to pay for the repairs. In the rush I forgot to give them my AAA card so that I could get my discount. By the time I realized it they were closed. I called them 1st thing the next business day and spoke to the manager Robbie and was basically told to bad and refused to issue a credit. (The only reason I used them because AAA recommended them). Apparently this guy needs some customer service training. After not only keeping my car for an extra 2 days and charging me more than originally quoted the very least he could have done is issue the AAA discount. I will not use them again and I will never recommend anyone to use them either.

My husband & I have been taking our cars to the Auto Shop for 14 years and couldn't be happier. We have trusted them with everything from a classic 1980 Mercedes 380SL to our current 4Runner and their repairs have always been well done and their service is second to none.



They are friendly, knowledgeable, and customer-service focused. When they tell me a repair needs to be made, I know for sure it needs to be made. I've even taken my car in for something and they've told me it doesn't need it. Again, I trust them. Even when my mother-in-law moved to Missouri, she would drive all the way here to bring her car to the Auto Shop for routine maintenance.



We recently moved from Richardson, making the Auto Shop too far out of the way in most cases. When we asked them for a recommendation for a mechanic shop in this new area, Jerry the owner researched, talked to the shop and emailed a recommendation to us. Talk about service! I can't recommend them highly enough!

They will be friendly up front to get your business and your money. However when it comes to follow up services and customer service, the owner Jerry just does not care. I had car repair in April 2012 and paid an extra $150 for a "Maintenance Package" for free future services. On the coupon card it shows a location with Saturday hours that has not existed in 4 years. I would of not purchased this if I did not think they had Saturday hours since that is when I need to have my car services completed. Regardless of this FALSE INFORMATION on this coupon card which I purchased for $150, Jerry refused to make things right and refund my payment. I can show a picture of this coupon card with this false information on it.

Excellent shop: I had a major oil leak on my truck. I called Auto Shop to see if they would be able to help. They took care of everything. Noy only did they fix the problem within that day, but they arranged the wrecker to get my truck, had a rep from the rental car company waiting for me, and did all the repairs at a VERY reasonable price. I was expecting to pay almost twice what I was charged. The employees of Auto Shop were very nice, and helpful. In this day of crooked machanics, and "just get your money garages", I highly recomend this shop. I'll be a customer for a long time to come. Thanks Auto Shop!

My compliments to Jerry, Jeff and to all the great folk at The Auto Shop. The work on the Volvo has it feeling like a new car! And their consideration in helping make it convenient, bringing me back home and even offering to pick me up, puts The Auto Shop notches above ALL others! Thanks, as ever, David