Upland Hills Hometown Medical Equipment

Terrible! first told our med ins wasn't accepted then 30 min later got a call saying it was. Receptionist was at desk eating with a DOG on the desk! Gave my son crutches and adjusted them incorrectly for his size. No instruction on how to use crunches safely (even after asking). No explanation of cost to me. Totally incompetent!

I felt the woman I dealt with was quite unprofessional. They never got back to me when I set up my account, never heard from them. I had to call for an update and she finally got back to me a few days later saying all was good...this was after almost two months when I first contacted them. When I visited to pickup some supplies, she had her dog sitting on the desk in front of her, while she was talking to me, she was answering the phone and cutting me off. She assured me Medicare and my supplemental insurance would cover everything. She did the research, she said. I got a bill from them anyway. When I called to question, the gentleman that I spoke to got a bit testy with me. I told them I would pay the bill but never darken their doorway again. I will never do business with this company again.