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martimarmar

10/23/2012

Overall
Cedar Lakes Estate is located ...

Cedar Lakes Estate is located on beautiful property & the food is first rate! Lisa Karvellas is a talented chef who unfortunately works at a place where her talents will never be recognized. This leads me to the bad part of the review, the management. Overall the management is extremely unprofessional and the venue is FAR over priced for the services you get. Essentially you are paying for the use of the ground and everything you need is at an extra cost, for example the food and house keeping is extra. Here are a few bullet points so everyone is aware of what to look out for.



Wedding planning is included in the contract but not provided.



The driveway to the property is in very dangerous conditions.



The docks around the lake are covered in goose poop, and were not cleaned for our event.



The RSVP date for our guest to book their rooms was approved by management. They took vacation at that same time and left no one to attend the calls. When our guest called, the bulk of them never got a return phone call or were told that they woke the manager up when they called at 10am and another 1pm on a weekday.



The bartenders were friends of management not real bartenders. They never tapped our keg for the reception. The Cedar Lakes head server reported to us that the bartenders were drinking the liquor we were required to provide, & that staff was getting drunk on the job.



On the website under accommodations "The Lodge" is described as a " 5-bedroom deluxe home overlooking the lake" guests however CANNOT stay in those accommodations. The owners live in the lodge during the weekend of your wedding.



We were shown pictures of all the new work coming for their Pavilion, it never happened.



The wedding lodging says they can accommodate 100 people however, you can only comfortably fit 28-30 people. The other accommodations have NO BEDS, or have children's bunk beds in the rooms. For the bunk accommodations the couple will need to provide sheets at an additional cost or your guest can bring their own.



Our planner brought her own mason jars as drinking glasses to be part of the theme Cedar Lakes did not set all the tables with the jars and also attempted to take them. Our planner had to go into their kitchen to get them back.

Details

Phone: (845) 418-6117

Address: 1 Team Usa Way, Port Jervis, NY 12771

Website: https://www.cedarlakesestate.com/contact

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