Mr. Rooter

I called to get some feedback on a tankless water heater system. The gal who answered had no information on what it would cost etc, and cheerfully asked if I wanted them to come by to have a look at what we had already (power and water source etc). NEVER during the course of this conversation did she EVER mention a consultation fee. Most construction, plumbing and electrical companies offer "free consultations" so we assumed the same. I couldn't make it home in time for the appointment, but no worries because my husband was home - so the guy comes in and says nothing remotely useful to him about what we needed (in terms of power etc) but then turns around and charges my husband $70.00 for coming out. My husband being gullible paid with his atm card. So after 10 days of attempting to get Mr Rooters "managers" to RETURN A SIMPLE PHONE CALL - I have sought assistance from my bank to dispute the charge. These people are scammers, taking money for services not even rendered, and not even accurately advising of any charges BEFORE they step foot in the house. Their loss... we have a kitchen reno and a tankless to install... and I will be damned if they ever get any business from me or my friends and family EVER... DO NOT USE THIS COMPANY. There are 58+ complaints about this company at the BBB... BUYER BEWARE!!!!