Mitchell1 Snap

BUYER BEWARE! Sneaky Free Trial Scam! - Mitchell 1 contacted us about their FREE trial offer. The software was about $350 a month and we felt we could purchase a new service manual every month at that price. THEY SAID "please try it...we would like it!" We gave them a chance, had to give them credit card to hold because they couldn't give us the free trial unless they had a CC on file, they were sure we would want it. We didn't like it, so we quit using it after the trial, one of the guys I think tried to use it one more time but couldn't find what he wanted. We didn't think much more about it until my wife saw the CC transactions coming out, they billed us over a $1,000 worth of usage even though we weren't using it. We told them to cancel it and they told us we were in a one year contract. They had us sign a free trial agreement, but they didn't say it was going to automatically roll over into a charge without letting us know. Mitchell 1, aka, "Mitchell Repair Information Company" is a Snap-On Tools company, I purchased Snap-On Tools my whole life and am still buying them, I didn't think I had anything to worry about from them but unfortunately, GREED gets the best of us all.
P.S. Search BBB for "Mitchell Repair Information Company"...numerous complains, all similar to our experience. Wish we did that first!