Above the Rest Hot Tub and Pool Repair, Inc.

Thanks for rebuilding our hot tub. I wish this would allow me to post the before and after photos. I never thought the hot tub could be fixed, let alone in a day.

We appreciate your attitude and professionalism. Our tub was nice and hot last night! Me and tom will recommend you.

First the Number above is incorrect. It's 919-561-5554.



I wanted to take a moment and say thank you for your fixing our hot tub. I know it's old so I am sure we will see you again. Hopefully not soon though.

Thank you Richard and Charles.. The cover fits well. I think we have the chemistry under control but we have a few more questions. We think the new uv system is fantastic.

Thanks for getting our tub back up and running. It's great for these cold nights.

Thank you for the excellent service! They took excellent care of our tub. The circuit board was fried from another company installing the wrong size breaker and wire. They recommended a good electrician who was fairly priced. I now feel like I have a good grasp on our tubs chemistry. Thanks for holding my hand and walking me through it so many times. (I have contacted them about 5 times since their service call) The new cover fits very well!

Thanks for getting out hot tub up so quickly. Not sure what may have happened to the other but you did a great job for us. Thanks!

I read the reviews and decided to give them a try. I also paid for a hot tub cover that was never delivered almost a year ago and a cover lifter that was never completely installed. I've called numerous times and received no response. Next step is to write the better business bureau. Not worth pursuing legally but wish I could. They deserve no stars, but I couldn't complete without one.

My ordeal with this company is going on 4 months now. I paid for parts and repairs to replace the internal hoses with new ones, and to replace the ionzonator. I also ordered a new cover. The total for all this work: almost $750 was paid in full. My mistake! The work was never done...and what's worse, the hot tub is now in worse shape that it was before this company came out to my house. I looked in the internal compartment this weekend: hoses are disconnected all over the place, and electrical wires have been cut and not spliced back together. It appears to me that this job became too much work for them, and they just abandoned me.



I have made repeated calls and emails, most of which have gone unanswered and unreturned. When I waited for 6 weeks, they answered the phone and promised me all sorts of things: that the cover was never ordered, but would come in 2 weeks, that they would finish their work, but that the hot tub would run properly in the interim (not true, given the state of internal plumbing and wiring they left), and that they would give me a free cover lift as an apology. None of this has happened and now they won't return my calls/emails. According to government records, this business is owned by Amy Nelson and Erlene Rawson. However, I have no way to contact them to escalate this situation so I am posting here.



I've seen some other stories online at the Better Business Bureau (gives a rating of F), on Yellow Pages.com, and on News CHannel 3 Troubleshooters which indiciates my situation might not be unique. I have no way of knowing whether these other situations are true, but my experience has been less than positive.

Thank you for taking care of our very old tub. We thought we were going to have to rip it out of hte deck and go spend another 10k on a Hotsprings. The new controls are easy to operate. We will be using you in the future.