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Mary W.

08/30/2017

Overall
Selection
Service

These are the guys I rely on to fix my irrigation system when ever it needs repair. They are also amazing at outdoor lighting---and have installed a wonderful lighting system for us. They are the most knowledgeable and can fix things very quickly. I won't call anyone else!

yp-r13174

08/20/2009

Overall
Excellent Service

I on the other hand have had no problems with the service I received from Peninsula Irrigation. They were on time, didn't try to over charge me, they were very professional and all the work they've done for me has been great and completed in a timely manner. I definitely would recommend them to my friends and family.

irish09

11/08/2007

Overall
poor customer service

First off, I have been dealing with this company twice before. I have had problems with my sprinklers not turning off, so I called this company. They came out, seemed to fix the problem. O.k fine, that lasted about a week. The same sprinkler station started back on, they came out a second time. After going on vacation thinking all is fixed turns out all they did was turn off all the water to my entire lawn. So two weeks have gone by no water to my yard, and problem not fixed. So in the process of restarting my sprinklers, same system is still broke. Taking the day off of work to properly fix the problem, and calling their 24 hour answering sevice since 5:30 am and every hour after that, did not return my call until 2:30 pm to tell me they cannot make it out. Also they operator said they check their messages every two hours, so they were avoiding my call, but dont avoid me when it comes time to send the bill, by the way is $108 dollars per half hour. So my advice is if you want someone to come to your house and basically not do a job and charge you for it, this is the right company for you. Thank you for reading my experience with this company.

claimed iconBusiness Response06/25/2008

Sorry to hear such a negative response. In our 30 years of business on the peninsula we have always made it our goal to put customer satisfaction first and foremost. For future reference we do have a 24HR answering service, but our employee's including those who schedule the service calls work a typical 8am to 5pm business day M-F. We do try to return all calls each day which we were able to do in your case, but we have never told or assured anyone that our policy is to call within 2HRS. In addition our current billing rate is not $108.00 dollars per half hour. Our SERVICE CALL is $108.00 for the first half hour, each ADDITIONAL HOUR is then billed out at $108.00 per hour. Again we are sorry to hear your response, in the future a simple phone call or message detailing your concerns or displeasure would have enabled us to ensure your satisfaction with the work performed. Using this method we have been able to establish a long standing good name in our area with thousands of happy customers over the past 30 years.

This listing has been claimed by a business representative.

Details

Phone: (650) 363-2290

Address: 49 Hazel Ave, Redwood City, CA 94061

Website: http://www.peninsula-irrigation.com

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