Reliable Plumbing and Drain

When Hayes, the tec, arrived, he went right to the source and pointed out that we did not need a new holding tank, as the previous company had advised. A small water leak in the copper pipe behind the holding tank was allowing water to drip and run from under the holding tank.

Reliable??? Hmmmmm

Had them disconnect my double sink in preparation for a new single basin sink. Also had them remove the old and install a new faucet, reattach the disposal as well as shorten a gas bib on my range so it would set closer to the wall.
Michael came out both days. Says he's a manager. Nice guy.
Day 1 was fine. Expensive but fine. $195 to remove the sink and cap the pipes.
Day 2 was a mess! Appt was for 3:00. I called at 3:10 or see if they were coming and was told by the girl that answered the phone that Mike had just left his last appt and was on the way. Gonna be about 45 min late. 90 minutes go by and I call the girl back (nobody puts me in touch with Mike). She says he's only 20 min away. Hmmm. I wait another 45 min. By this time I am calling the after hours number and nobody has an answer as to when, if, Mike is coming. They say they will get him a message to call me. Its now 5:30. Nobody has called so its up to me to call again. I'm told they are calling the on-call guy this time see what's going on and also making a note to have the owner call me. Another 30 minutes and nothing!! Its now 3 hours past the appt time.
Mike finally shows about 6:15. Says he never got the message to call me and thought maybe someone from Reliable had called about him being 3 hours late (despite the girl that was tracking his truck telling me he was only a short distance away 2 hours ago). Again, hmmmm! Reliable? Nope
So Mike shows. Gets to work, short time later he tells me he has to leave to get the right parts for the drain because its usually on his truck but not this time. Comes back, completes the job and I am billed a Veteran discontinued rate of another $475 for 3 hours work. That's a total of 4 hours for $670.
It's the morning of the next day. The owner never called last night. Maybe he will today. I'm not RELYING on it!!!

Best experience w replacing water heater in 40 years of owning a home !
Professional, experienced, value !!! Highly recommend