Newman Blackstock & Associates

3rd/last time trying this place-took 7 weeks & 3 visits to get glasses that still can't wear. (Waited 6 days to get the same pair back without any change made!). Doctors are great but service awful-long waits on phone/in store & staff that are not familiar with products. Refund not back on credit card, but main office sends check after 1st of month-no definitive date! Lost me/family/friends for good now and I will spread the word on service to all in Roanoke. Waste of my time and more importantly I've been without necessary glasses for 7 weeks and now have to go elsewhere-stay away they are not worth your efforts!

Stay away from Blackstock and Newman on Franklin Road...poor, poor customer service. Over $800 invested in new glasses and still cannot see well at computer or reading which is reason I made appointment to begin with. Trying to find reading glasses even though I don't feel I should have to do that. They gave me wrong strength last week. Called today because I could not find the strength they told me and she says she does not think you can get higher than a certain strength locally...wtf now you tell me this??? Leading me on a goose chase again to run out the 30 day return policy. Beyond frustrated at this point and I began to vent and Beth at Franklin Road location just hung up on me. How is that for customer service??? They don't know how to fit the lenses properly, read a prescription or give correct advise and if you complain their solution is to hang up on you. Will never use them again...should have learned my lesson the last time and it is a shame because I really like Dr. Blackstock but the staff is terrible and incompetent.





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Update: Joe called me personally, apologized and offered a resolution. This man is a class act and I hope he can impart that to his staff. He is a great gentleman and deserves to have a staff that represents him well.